Trouble upgrading my account

[01072007]

Hi. Im also in a bit trouble upgraiting my account. I payed by bank transfere. It said it was sent and my mony was gone but

Account creation date April 8 2007
Current subscription Free Trial: Ruins of Silan
Your recurring subscription length 3 month(s)
Payment agent PayByCash™ (http://www.paybycash.com)

252840 April 11 2007 First recurring subscription 506635 EUR 35.70 pbc FAILED
252845 April 11 2007 First recurring subscription 506648 EUR 35.70 pbc Abandon PAYMENT PENDING

Dont know what to do. Can u help??

[tankg1rl78]

it seems we all have something in common... I too have a creation date of 8th April, have paid the subscription, and this has already been taken from my account but my profile says I'm on the free trial and my character is missing

[Marjo]

Dont know what to do. Can u help??

Payments by bank transfer always take several days. Don't cancel the current pending payment and wait. Within about 4 days the transfer should be done and your account will be upgraded in the same time.

my profile says I'm on the free trial and my character is missing

Check this post please.


And welcome here.

[holek11]

Transaction Id Date Description Event Id Price P. Status
249863 March 22 2007 First recurring subscription 496943 EUR 59.40 pbc FAILED
249873 March 22 2007 First recurring subscription 497032 EUR 59.40 pbc FAILED
250043 March 24 2007 First recurring subscription 497750 EUR 59.40 pbc Abandon PAYMENT PENDING

it's to long waiting for payment

[tydamus]

Hello,

If this is still an issue, please send an email to the Billing Department at billing-ee@ryzom.com. Please include your account name, and describe your problem in detail. They will then be able to better assist you with your payment problems.