first I'd like to tell you that it is a great step of Nevrax to announce someone to take care of the communication between the devs and the community. I've great excpectations that this will lead to a new way of understanding for the needs of both sides. I'm really looking forward to this new relationship

Would it be possible to add a small survey/poll at the beginning or end of the game just like we had during the Open Beta? I think this would significantly increase the quality of the consumer feedback because the opinion in the forums is not really representing the truth (there are many people who post rather seldom in the official forum).
The questions may be:
How do you like the recent updates?
Do you like the graphics/sound/animations?
Just stuff like that. Or maybe just make a poll once in a while (every 2 to 3 months) to see how the community really feels (maybe just open a survey page at the end of the game). Of course, some may still not answer those things but one cannot force people to take part in such things. A further improvement would be if a player can only do it once. This would ensure that the results cannot be faked.
Well, I guess ... thats it.
Good luck to you and I hope you enjoy the work.
c u,
Eresaron