Unannounced Downtime???

[sprite]

More information is now available on the unexpected downtime. You can look at the top of the forum or click here http://ryzom.com/forum/showthread.php?t=12014

Why did the US servers need to be looked at by Jolt (UK) engineers? Is Windermeer hosted over here by Jolt, instead of in the USA by Themis? If so then I pity you guys your lag...

[iphdrunk]

Why did the US servers need to be looked at by Jolt (UK) engineers? Is Windermeer hosted over here by Jolt, instead of in the USA by Themis? If so then I pity you guys your lag...

it may be that the back up server is in europe, not the shard itself

Edit: oh, nvm, all the servers had to be at the same place of the outage

[cerest]

Let's try to clear some things up.

*6:00 a.m. is 12:00 a.m. EST.
*Winermeer is state-side, but is still hosted through Jolt as are the euro servers which are in the UK.
*The electrical system is what caused the servers to go down in the first place, not what's keeping them down. The backup server is what's keeping the server from rebooting (see my sticky http://ryzom.com/forum/showthread.php?t=12014).

There are a few things that I am unclear of here. You say at 6am Paris time. Does that mean the electrical failure was in France? If so, why would any problems in France cause a problem on the US servers?

If the electrical failure was in the US why did it effect the servers at all? Isn't there a power backup system? Something doesn't add up here.

[keoni]

...must... have... Atys... fix...

[raynes]

Let's try to clear some things up.

*6:00 a.m. is 12:00 a.m. EST.
*Winermeer is state-side, but is still hosted through Jolt as are the euro servers which are in the UK.
*The electrical system is what caused the servers to go down in the first place, not what's keeping them down. The backup server is what's keeping the server from rebooting (see my sticky http://ryzom.com/forum/showthread.php?t=12014).

This still doesn't make sense to me. It sounds like you are saying that the server or servers that make up Windermeer are physically in the US but all of the support staff and running of the server is done from the UK.

[iphdrunk]

This still doesn't make sense to me. It sounds like you are saying that the server or servers that make up Windermeer are physically in the US but all of the support staff and running of the server is done from the UK.

It is possible that only Jolt has the required access to US servers for some of the maintenance and management operations, which (guessing) may mean ssh access, root privs, the use of special fault redundancy tools etc. that seems the only logical explanation. I guess themis are granted a few server operations, but some more complex ones may require another set of tools etc.

[dan420]

Fair enough explanation...so why is it that only the north american server is down because of this and not all of the servers...especially since all servers are hosted by Jolt in the U.K. "*Winermeer is state-side, but is still hosted through Jolt as are the euro servers which are in the UK."...the others seem to be working fine.

[iphdrunk]

Fair enough explanation...so why is it that only the north american server is down

Because windermeer is hosted in the US (NY iirc) the box is "physically" in the US, but accessed by jolt from the UK (hosted through == managed by I guess). The outage took place in NY, affecting windermeer only. The backup serveris managed by Jolt from the UK.

[buzyb77]

i see what he is Saying why use Paris time if the Servers are located in the US would it not make more sence to use the timezone the problem happened in otherwise it looks like that the problem happend there...


ex. i ate lunch a 12am Paris time
...... that would be like 2pm where i live but it reads like i ate in paris

[00bw00]

Turmoil,

There is at least a chance. If I remember right, you were on the Tryker side of the portal and had been there a minute or more when the server dumped. There's at least a chance it saved your location there next to the portal, even if it didn't save the fact you now had 2 more respawn points. If you log back in and it puts you in Tryker land, just stand there a bit to check your map and make sure you have the respawn, then step back through the portal to make sure you have the matis respawn as well.

Getting on in to a city in Tryker will be another matter. The first bit is a fairly easy swim, but then there's a not-at-all easy trek overland with lots of big-things-that-can-eat-you.

Torgund