Search found 25 matches

by tigane
Sun Nov 12, 2006 4:46 pm
Forum: Account Support
Topic: Cannot login to edit account
Replies: 1
Views: 1496

Re: Cannot login to edit account

You can enter your account profile here using your game login and the secure 10 character long account profile password and not the game password. It should be in the original email sent to you when you first registered your account. If you can't find it, you can request a new one on the same page ...
by tigane
Sun Nov 12, 2006 1:14 pm
Forum: Technical Support
Topic: Umm..klient?
Replies: 3
Views: 1523

Re: Umm..klient?

Klients is our support chat and you can download it here. It is a place to go for the latest updates on server status incase of problems, get direct technical help when you can't access the game, chat with fellow homins etc.
by tigane
Sun Nov 12, 2006 11:29 am
Forum: Technical Support
Topic: Umm..klient?
Replies: 3
Views: 1523

Re: Umm..klient?

Just incase others read this and have the same problem, if you get the mass spammage, the easiest way to get in is to delete the current Klients, then unpack it again and log in. You will be asked for your game login and your game password the first time. Next time you log in this will be saved and ...
by tigane
Sat Nov 04, 2006 12:40 pm
Forum: Account Support
Topic: Subscription error
Replies: 6
Views: 2132

Re: Subscription error

This is being dealt with in the Billing email system.
by tigane
Wed Nov 01, 2006 12:16 pm
Forum: Account Support
Topic: Can I copy a char to a new account?
Replies: 1
Views: 1308

Re: Can I copy a char to a new account?

It is possible to copy a character from one subscribed account to another if there are special reasons for this. Please contact support-ee@ryzom.com about it.
by tigane
Tue Oct 31, 2006 12:21 pm
Forum: Account Support
Topic: Cant reactivate account, no email.
Replies: 3
Views: 1520

Re: Cant reactivate account, no email.

Please mail billing-ee@ryzom.com with all the details that you have like login, full name, street address, date of birth, old email and preferred new email.
by tigane
Tue Oct 31, 2006 12:19 pm
Forum: Account Support
Topic: Same problem ydnardo had :(
Replies: 1
Views: 1454

Re: Same problem ydnardo had :(

This is being dealt with in the Billing email system.
by tigane
Sat Oct 28, 2006 4:33 pm
Forum: Technical Support
Topic: Will Cho be back up today?
Replies: 9
Views: 1886

Re: Will Cho be back up today?

The easiest way to log in once you have the login spammage is to delete Klients, unpack it again and log in with your login and game password. The main web page has a server status at the top. And currently we are waiting for information, so can't say when it will be back up. So once again, log into ...
by tigane
Sat Oct 28, 2006 3:58 pm
Forum: Technical Support
Topic: Will Cho be back up today?
Replies: 9
Views: 1886

Re: Will Cho be back up today?

Please log into Klients, our chat support, for the latest news.
You can download it here: http://www.ryzom.com/support

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