Cannot login to edit account

[john2401]

I just recently started Ryzom and have been trying to access my account in order to edit it. However, the login screen gives me an error saying I requested access to an "invalid account." This confuses me, because I was able to log into the game itself prior to trying this. What would be the best thing to do at this point in time?

[tigane]

You can enter your account profile here using your game login and the secure 10 character long account profile password and not the game password.

It should be in the original email sent to you when you first registered your account. If you can't find it, you can request a new one on the same page by using the 'Lost your password?' feature.

An activation link for your new secure password will be mailed to the email address you registered with. If you use the wrong password or wrong email address when you request a new password, you will get an 'Invalid account' error message.