Amazon & Pre-Order Key Issues

[cerest]

Hello everyone,

We have been made aware of some people pre-ordering through Amazon.com while under the impression they would get the pre-order item or Advanced Test Server access. Unfortunately Amazon.com decided to not participate in the pre-order program, but this was after we already announced they were part of the program.

If you did order the game through Amazon.com, prior to 9/20/2004, are in Canada or The United States, please send an email to billing-na@ryzom.com with the following information and we will be happy to take care of your pre-order key request.

TOPIC: Amazon.com Pre-Order
Account Name:
Purchase Date:
Proof of Purchase Date: (Electronic Receipt or Scan of Receipt)

If you have already sent an email and are waiting a response on this specific issue, please send another with the mentioned topic. We will clear the queue of any current Amazon.com pre-order specific emails.

[fadin]

Hello everyone,

We have been made aware of some people pre-ordering through Amazon.com while under the impression they would get the pre-order item or Advanced Test Server access. Unfortunately Amazon.com decided to not participate in the pre-order program, but this was after we already announced they were part of the program.

If you did order the game through Amazon.com, prior to 9/20/2004, are in Canada or The United States, please send an email to billing-na@ryzom.com with the following information and we will be happy to take care of your pre-order key request.

TOPIC: Amazon.com Pre-Order
Account Name:
Purchase Date:
Proof of Purchase Date: (Electronic Receipt or Scan of Receipt)

If you have already sent an email and are waiting a response on this specific issue, please send another with the mentioned topic. We will clear the queue of any current Amazon.com pre-order specific emails.

Hi,

Thank you for the post Cerest. I just wanted to add in here.

If you do get your pre-order code after you have made characters, you will *not* have your pre-order item or perks on your current character(s). Only new characters will have the pre-order items and codes.

I apologize for the inconvenience.

Regards,