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Re: Error 56
Posted: Sat Oct 16, 2004 9:25 am
by jenuviel
Unregistered wrote:I would love to be able to play but when I log in I get error 56, basically a password error. I tried it quite a few times still same thing thing, so I filled out Forgot Password info. It says my new PW will be emailed to me, well its been 4+ hours and nothing. Since my PW wont work and you people wont email me my new one I cant register and use other options to fix this.
I will watch this thread till later today and check my email till then also, no email or response here or email and you lose a customer. Oh and the excuse GMs/CS have to sleep or its the weekend wont cut it. Its a 24/7 game so the support needs to be 24/7 also. Before some genious decides to put his/her .2 in, yes I am 100% sure I typed the right PW.
Just to make sure, you did type the password in capital letters, yes? It's case-sensitive. If that's not the problem, then it's definitely a CSR issue. They've been very helpful to me so far. Hopefully they'll get you fixed up.
Re: Error 56
Posted: Sat Oct 16, 2004 11:58 am
by Satchi
Unregistered wrote:I would love to be able to play but when I log in I get error 56, basically a password error. I tried it quite a few times still same thing thing, so I filled out Forgot Password info. It says my new PW will be emailed to me, well its been 4+ hours and nothing. Since my PW wont work and you people wont email me my new one I cant register and use other options to fix this.
I will watch this thread till later today and check my email till then also, no email or response here or email and you lose a customer. Oh and the excuse GMs/CS have to sleep or its the weekend wont cut it. Its a 24/7 game so the support needs to be 24/7 also. Before some genious decides to put his/her .2 in, yes I am 100% sure I typed the right PW.
If you are unable to play because your password doesn't work, and you are seeing an Error #56...
Please contact billing support asap, so they can get this resolved for you.
Email addresses for billing support follow. (na=North American, ee= European English, fr=French, de=German)
billing-na@ryzom.com
billing-fr@ryzom.com
billing-ee@ryzom.com
billing-de@ryzom.com
I don't know which community you signed up for but please write to that one & they will get your problem sorted out.
I'm sorry you are experiencing trouble with this. Good Luck!
thanks,
Re: Error 56
Posted: Tue Oct 19, 2004 4:06 am
by wayas
i saw a thread about some isp mark these mails as junk and/or filter them out, so do check your junk mail folder and such...