Error 56

[jenuviel]

I would love to be able to play but when I log in I get error 56, basically a password error. I tried it quite a few times still same thing thing, so I filled out Forgot Password info. It says my new PW will be emailed to me, well its been 4+ hours and nothing. Since my PW wont work and you people wont email me my new one I cant register and use other options to fix this.

I will watch this thread till later today and check my email till then also, no email or response here or email and you lose a customer. Oh and the excuse GMs/CS have to sleep or its the weekend wont cut it. Its a 24/7 game so the support needs to be 24/7 also. Before some genious decides to put his/her .2 in, yes I am 100% sure I typed the right PW.

Just to make sure, you did type the password in capital letters, yes? It's case-sensitive. If that's not the problem, then it's definitely a CSR issue. They've been very helpful to me so far. Hopefully they'll get you fixed up.

[Satchi]

I would love to be able to play but when I log in I get error 56, basically a password error. I tried it quite a few times still same thing thing, so I filled out Forgot Password info. It says my new PW will be emailed to me, well its been 4+ hours and nothing. Since my PW wont work and you people wont email me my new one I cant register and use other options to fix this.

I will watch this thread till later today and check my email till then also, no email or response here or email and you lose a customer. Oh and the excuse GMs/CS have to sleep or its the weekend wont cut it. Its a 24/7 game so the support needs to be 24/7 also. Before some genious decides to put his/her .2 in, yes I am 100% sure I typed the right PW.

If you are unable to play because your password doesn't work, and you are seeing an Error #56...

Please contact billing support asap, so they can get this resolved for you.

Email addresses for billing support follow. (na=North American, ee= European English, fr=French, de=German)

billing-na@ryzom.com
billing-fr@ryzom.com
billing-ee@ryzom.com
billing-de@ryzom.com

I don't know which community you signed up for but please write to that one & they will get your problem sorted out.

I'm sorry you are experiencing trouble with this. Good Luck!

thanks,

[wayas]

i saw a thread about some isp mark these mails as junk and/or filter them out, so do check your junk mail folder and such...