Trouble using my main credit card.

[dcrispo]

Since starting ryzom back in June of last year, I have been unable to use my bank's debit card as a means of paying my subscriptions. I've had to use one of those pre-paid credit cards, which works fine. However, using the pre-paid card incurs alot of extra expense where if I could use my regular Visa debit card these added costs would vanish.
Could you offer me some reasons why I cannot use my regular debit card?
The only messages I get in my account file is payment failed. (Just as a bit of info I do maintain a good balance in the account at all times and a simple 3 month payment would not severely dent the normal balance).
Thanks for any info on this you can offer because paying an additional nine dollars US per 3 month sub is getting tiresome and a waste of funds I should not have to spend.

P.S. Yes, I have sent in a ticket on this twice without receiving any useable information, last answer I did receive in effect said, ok your paid thank you.

[tydamus]

Greetings,

Visa cards have a lot of extra-protection built in by your card provider. Sometimes these protections block out internet transactions, sometimes they block international transactions. Sometimes both. If your card has one of these blocks set on, you can find out and authorize such charges by calling your card provider (such as your bank), and request the status of online international transactions. If it is blocked, you many ask to allow such charges. You should then be set! Well... that is if you have money in your account

Regards,

[dcrispo]

Ok, I've checked on these items and everything is in order. But, still no joy using my main card. Any other ideas?
(BTW Always have more then enough in account when I try.)

[meryan]

Phone your credit card company and ask them why they are refusing to accept this transaction.

You can let them know that you are authorizing this transaction as well, it might just be a security feature.