While you are restoring guildhall inventories ...

[riveit]

could you return the contents of Aeden Artisans' guildhall?

Recently, the devs returned the missing guildhall contents to a guild that suffered its loss within 24 hours. Kudos to the devs for their fast action in that incident!

In late October, on the night following the Festival of Light event that we did much to organize, the guildhall inventory of Aeden Artisans was completely eliminated. When the empty guildhall was discovered, a member of a guild in the opposite faction was seen inside our guildhall. Our guidhall went from completely full of many thousands of sup mats, many crafted items, op mats, cats etc. to completely empty. A ticket was submitted immediately. We, of course, suspected an act of partisan malice. A senior CSR asked us to keep the matter quiet while they investigated what happened. We did so. The fragile condition of the game at the time with ongoing bankruptcy liquidation negotiations was a big consideration for us. We were told that the incident was a high priority for the CSR and devs. We had fun refilling our guildhall with nice mats and crafted items. Months passed with no further information.

Upon prodding, we recently received a reply that the guildhall disappearance may have been connected to a bug in the /ah show inv_guild command. If so, that command has now been removed and we have heard of no other such guildhall destructions. It is more than three months after the incident and a final explanation of what happened would be appreciated. Was it a bug, a hack, or one of our HO's? However, what we would like most at this point is the return of our the contents of our guildhall. Whatever the cause this incident, may we please have our virtual property back? If you cannot return it, please give us an explanation of why not. Why was the Kings of Oblivion's guildhall inventory returned within 24 hours while Aeden Artisans is still waiting after 3 months?

[totnkopf]

Was it a bug, a hack, or one of our HO's? However, what we would like most at this point is the return of our the contents of our guildhall. Whatever the cause this incident, may we please have our virtual property back?

Just curious, but why should the CSRs recreate the old GH if it was the result of a HO doing it (not saying it was what happened, simply asking)? One of the risks involved in promoting people to HO is that they might go hog wild in the GH or if they become upset, might take it out on the GH. If a player had his account cracked, then thats another matter, but if they did it themselves, I see no reason why the mats should be put back.

it also opens the door to "oh no, they stole the mats again" situations where people would create an account simply for "stealing" some mats and having the CSRs generate new ones.
"darn... they stole all our sup zun again. can we have some more?"

[danolt]

Just curious, but why should the CSRs recreate the old GH if it was the result of a HO doing it (not saying it was what happened, simply asking)?

What if it was not?

They could have told us 3 months ago they were not going to figure it out and move on. They did not. We were asked to keep it quiet while they investigated this but that it would take time. That tells me that they felt there was a chance something extraordinary happened. By and large this issue was closed for AA, until recently.

I was quite content to let it go, but somehow the investigation into KoO took less then 24 hours. Three months later we are still getting "they are still working on it' emails.

It appears to me that the lesson in this is to complain loudly and most likely we are not being rude or 'drunk' enough to get anything done. About the only thing I expect by making this issue public is venting some anger and frustration at being strung along for three months when it appears going public can get you results in 24 hours.

The issue is not one of wanting restitution so much as wanting straight answers. I think we deserve that.

[raven41]

Ask lewy to be sure our GH was fully restored, I don't think it was... but then again, I havn't really had time to play and see.., I Know that not all of our members were restored.

[tigrus]

Ask lewy to be sure our GH was fully restored, I don't think it was... but then again, I havn't really had time to play and see.., I Know that not all of our members were restored.

No items or members that were taken/kicked was restored. Only the GH how it was when the guild was destroyed.

[greymage]

Just curious, but why should the CSRs recreate the old GH if it was the result of a HO doing it (not saying it was what happened, simply asking)?

We wouldn't expect the GH to be restored if it was empty due to a valid player action, as opposed to, say, a bug in the ah command or other game bug, or a malevolent CSR/guide tping themselves or someone else in and trashing it.

The prevailing hypothesis (well, my prevailing hypothesis, at least until the ah commands were removed) was actually the last, because there was a non-AA member in the guild hall when it was discovered empty, which should not be possible, and because apparently (before my time) there is some history for some volunteer CSRs using their powers to the detriment of AA.

However, the main point is we had no resolution to such a major tragedy for months, and despite this we honored a request to keep this event quiet; meanwhile, a seemingly similar event (at least in consequences, if not cause) is repaired within a day. That seems unfair, which is why Riv started this thread.

[mrshad]

However, the main point is we had no resolution to such a major tragedy for months, and despite this we honored a request to keep this event quiet; meanwhile, a seemingly similar event (at least in consequences, if not cause) is repaired within a day. That seems unfair, which is why Riv started this thread.

Indeed. I think we all deserve to know why one guild seems to get preferencial treatment, and another guild seems to get stonewalled.

We all pay the same for access to the game. For one group of players to be treated better than others is simply unnacceptable.

[kyesmith]

Indeed. I think we all deserve to know why one guild seems to get preferencial treatment, and another guild seems to get stonewalled.

We all pay the same for access to the game. For one group of players to be treated better than others is simply unnacceptable.

Thats not quite true, the toons where restored but they had lost everything in their GHs and toons, its very different to having their gear restored.