Help!

[kairou]

i seem to be having a problem loading the game i get this error
Access Violation exception generated at 0x1C63064, thread attempts to read at 0x1CAC000.
The thread attempted to read from or write to a virtual address for which it does not have the appropriate access.
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Log with no filter:
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Log Starting [2006/12/28 05:03:06]
2006/12/28 05:03:06 client_ryzom_rd.exe DBG 10a98 sock.cpp 353 : LNETL0: Socket 228 connecting to crashcounter.nevrax.com:80 (213.208.119.189)...
2006/12/28 05:03:06 client_ryzom_rd.exe DBG 10a98 sock.cpp 388 : LNETL0: Socket 228 connected to crashcounter.nevrax.com:80 (213.208.119.189) (local :3413 (192.168.1.65))
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