Klients Login Trouble

[knitcucumber]

I've had this problem since either late beta stages, or since the game went live. It's been long enough I can't remember the exact start of it. But I think it stems from early on when account names were longer or shorter and the length rules got changed and those of us with accounts from early beta had some troubles with the change.

When I try to log into Klients I use knitcucu, which is the 8 letter shortening of my username. That seems to make Klients happy enough to let me on to the password stage. No matter which password I try to use, it always tells me I am using an "incorrect password". I've tried my game password, I've tried my forum password. I've tried resetting both and using the new ones. I've wiped out those two lines in that one file countless times. I've tried disabling the autoconnect feature. Nothing makes one bit of difference.

I have a feeling that Klients is still trying to use my old early beta game password or something.. something that I no longer have written down, and something that I can no longer change.

Could someone who can look into this and actually help with this, please look into it? About six months ago, when I was playing constantly, I tried getting guildmates to get me help through Klients, but I never got any good help. I seem to remember trying through the forums at that time too, but nothing there either.

Salym/Squishy

[kiexa]

If you can`t find a fix you could always make a second unlimited free trial account, only takes a couple mins, and use the username/password just for klients, ie. knitcucu