cant cancel

[grumpus]

i have been trying to access my account management for 2months now to cancel my subscription but my account name and password wont access my account all i get is a message telling me that the account is invalid i want to cancel my account now and i am very unhappy as ive been unable to do so i can still play and im still being billed i would like this problem corrected as soon as possible i would like my account canceled and i would like my last payment reimbursed as u would not have recieved it if my account manager had been working correctly

[sprite]

Your account password is different to your game or forum password - use the recover password form and it will get emailed to you so you can access your account managedment tools

If that still doesn't work, try emailing billing-ee@ryzom.com with your information