Ryzom

Hello,

We are aware of some issues with some credit cards not being verified by the credit card vendor. We have noticed, in some cases, it has to do with pop-ups, anti-virus software, or firewalls. Some credit card companies require extra security verification which can come in the form of a pop-up. In some cases, the issue stems from needing to verbally verify a charge from a non-North American source. The vendor is located in Europe as is the charging company, Nevrax.

Please make sure you have covered these areas. If you are still getting an error, please be sure to email billing-na@ryzom.com .

Regards,

Do you know what the problem was in the end? Might help others who've had the same problem to know the solution.

rivkah wrote:Do you know what the problem was in the end? Might help others who've had the same problem to know the solution.

Yes and the same thing happened to my wife, when you click Canada from the what country button for some reason if defaults to the Caymen Islands (sp) or something like that. I only noticed it when I was looking at my account info, so it would not accept my cc being from Canada.

Hope this helps a few.

sanr1 wrote:Yes and the same thing happened to my wife, when you click Canada from the what country button for some reason if defaults to the Caymen Islands (sp) or something like that. I only noticed it when I was looking at my account info, so it would not accept my cc being from Canada.

Hope this helps a few.

Thanks for the update on this. I think knowing to check the country it defaults to is important. I'm going to go have a look at it and see if we can make it more intuitive.

Anyhow, I'm glad you're in. Welcome to Atys!