gettin in touch with billing/problems

[etinna]

I have made 3 tickets in regards to a billing issue...all seems to go well, but then I will get a failure notice email. Also none of the tickets show up when I check them, the first one being done over 24 hrs ago.

Help!

[Zerlin]

I have made 3 tickets in regards to a billing issue...all seems to go well, but then I will get a failure notice email. Also none of the tickets show up when I check them, the first one being done over 24 hrs ago.

Help!

Did you try emailing billing-ee@ryzom.com ?

[etinna]

Did you try emailing billing-ee@ryzom.com ?

yes...that is the one that comes back with the failure notice email.

[defalgar]

hmmm this is already the second person who has this problem...

[etinna]

and it is in regard to credit card being charged again, even after unsubscription...I saved the emails thank goodness so I have written proof, however If I can never get in touch with anyone......getting kind of worried because it has been a week now....

[etinna]

hmmmm tried sending it to technical instead of billing..and received same failure msg...here is a copy:



This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

technical-ee@ryzom.com
SMTP error from remote mailer after RCPT TO:<technical-ee@ryzom.com>:
host clarity.jolt.co.uk [195.149.21.11]: 553 sorry, your envelope sender is in my badmailfrom list (#5.7.1)




HELP!!!!!!!!!!

[basicart]

Cant ya just cancle the debit on your cards side? or cancle your cards if they just wont let ya go heh

[mmatto]

They seem to consult a blocking lists to stop spamming and your ISP is on that list for some reason. Maybe your ISP does not act against bad behaving customer or it is just a mistake.

Do you have any other email accounts? You could register some free account and send mail using that. Gmail works for sure, send me pm if you want gmail invite from me (it is invite only service).

[basicart]

BTW it will be sad to see such a happy little Tyker go

[etinna]

BTW it will be sad to see such a happy little Tyker go

Thank you basicart

And mmatto, I used a different , web based email, and it did indeed work..thanks : )