Pls anyone could tell me a telephone number to contact Nevrax? Its very annoying when nobody answers you and you cant play the game because of a problem with Nevrax organisation.
Tks and i really will appreciate any help
))Kind regards,
Keerasam
Contacting Nevrax
Contacting Nevrax
I am having trouble with my account with Nevrax. Have sent them several emails but no answer so far and also I cant find anywhere a telephone number at the website to contact them except an address.
Pls anyone could tell me a telephone number to contact Nevrax? Its very annoying when nobody answers you and you cant play the game because of a problem with Nevrax organisation.
Tks and i really will appreciate any help ))
Kind regards,
Keerasam
Pls anyone could tell me a telephone number to contact Nevrax? Its very annoying when nobody answers you and you cant play the game because of a problem with Nevrax organisation.
Tks and i really will appreciate any help
))Kind regards,
Keerasam
Re: Contacting Nevrax
Contact the support of your country you live in. You post an euro english. So i suppose you are in europemcjames wrote:I am having trouble with my account with Nevrax. Have sent them several emails but no answer so far and also I cant find anywhere a telephone number at the website to contact them except an address.
Pls anyone could tell me a telephone number to contact Nevrax? Its very annoying when nobody answers you and you cant play the game because of a problem with Nevrax organisation.
Tks and i really will appreciate any help
Kind regards,
Keerasam
I had some trouble with my trial, but the support answered nearly at once and they really try to help. I guess it will be ok when i post the mail here. Got it from some website anyway. support europe: support-ee@ryzom.com
Psylo - Tryker and Homin
Shinto Digging Ltd.
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typing errors are intended and ment for entertainment
Shinto Digging Ltd.
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typing errors are intended and ment for entertainment
Re: Contacting Nevrax
Hello Mcjames
I recommend that you use the mail support feature on the official website (http://www.ryzom.com/support/?sor_community=ee) in order to get in touch with our Customer Service staff about your account problem.
If you have not received a reply to a submitted ticket, that probably just means the issue is currently being investigated. I am sure our CS staff will get back to you as soon as they have an answer to your problem.
I recommend that you use the mail support feature on the official website (http://www.ryzom.com/support/?sor_community=ee) in order to get in touch with our Customer Service staff about your account problem.
If you have not received a reply to a submitted ticket, that probably just means the issue is currently being investigated. I am sure our CS staff will get back to you as soon as they have an answer to your problem.
Re: Contacting Nevrax
And I'd just like to add that any problems I've had, as soon as I have raised them with the CSR team they have provided prompt and intelligent advice. Cheers for all the help!
Sanz - Matis Explorer and Leader of the Stormdancers
"I am just an explorer, on my way to somewhere else...."
"I am just an explorer, on my way to somewhere else...."
Re: Contacting Nevrax
To my limited experience, email support is a joke (never got any response) but ingame support is fast and helpful.
Ingame support won't be much help if you can't get into the game. I suggest you to try Klients chat support as ingame support staff is there too.
Download chat support client and try it:
http://www.ryzom.com/?page=support_chat
Ingame support won't be much help if you can't get into the game. I suggest you to try Klients chat support as ingame support staff is there too.
Download chat support client and try it:
http://www.ryzom.com/?page=support_chat
Mikos, Abyss Eye
Re: Contacting Nevrax
If you have a log-in or account problem, you may not be able to log into Klientsmmatto wrote:Ingame support won't be much help if you can't get into the game. I suggest you to try Klients chat support as ingame support staff is there too.