Ryzom

Hello,

Email, just as in-game support, is worked 24 hours a day / 7 days a week. Any delay on a specific email would only be on one already answered, in which someone has taken ownership, and it could be due to someone coming in later in the day or actually having a day off. In that case, and depending on the needed information, the email is left in a queue or sent to another person for more information.

I am not sure this is the same person and I can't verify any e-mail information. We have received two emails from a person saying they aren't getting any responses from us or the lost password function. We have attempted to reply to this person 3 times. Each time the email server has sent the email back with;

Delay reason: Remote host bsf.eonet.net [209.34.96.6] closed connection in response to HELO rsadmin

If you are this person, it appears your email server is not allowing you to get email or at least get email from Ryzom. This would also affect the password retrieval.

Unfortunately, the only way you are going to get a reply to an email or the password system is to find out why it is being stopped or not working on your end.

Regards,

Unregistered wrote:Fadin, I talked to my ISP today and for some reason they have blocked whoever you guys use as a carrier. So I went to yahoo and made a second email account, so what is next step? Do I email Billing dep. my new email addy and request that info be changed or post it here and let you take care of it?

Hello,

Email all of the information to the billing-na@ryzom.com address. Make sure you include all relevant details. I do *not* need your password, so please do not send it.

Send:

Account Name:
Old registered Email:
New Email:
First / Last Name on Account:
Address on Account:
Birthday:

All of this information should have been entered during registration, and I will use this information to verify your account. Do this as soon as possible and I may be able to get this checked out today.

Regards,