Stepping Up

[soulsnatcher]

hi guys

I've been reading through these forums and the issues some of you have been having, so here's what I'm going to do. Providing that you can do it without hysterical non-constructive flaming, if you have a problem with a download or an account (rather than just needing to vent your anger, which I can understand but we can deal with that elsewhere) if you list it here with as much information as you can safely give (don't give credit card numbers or any passwords etc) then I will investigate each issue as it comes in and get back to you as soon as humanly possible with responses.

Let's try to keep this thread as constructive as we can, to help as many people as we can, and I'm sure we will scythe our way through the problems fairly quickly ok.

keep the faith

[soulsnatcher]

Ok well I have been trying to download from Jolt for the last 10 or 11 hours or so.
I cannot find a program that will resume well enuf.
IE failed, Firefox failed at 90% down.
I cannot find out how to get any download manager to get this " ***Edited by Administration: Link removed*** " - they just get the webpage.
I have no response from Jolt after 2 polite emails on the subject altho they must have got them because they fixed their pricing which was wrong.

Ok I'm looking into this now

I've spoken to the relevant people who assure me they have looked into your download, tweaked it, so it should work fine for you now. Let me know if there is a problem though. Thanks.

[soulsnatcher]

Im the one who cant seem to get the whole file downloaded.
I do have my cdkey tho in the email - should I be registering on the ryzom site?
Maybe I can get better help from nevrax then or do I have to have the game working first?

If you have the key then you can go ahead and register via the web site, although that won't help you get the download it will give you access to different forums and the email suuport. However, it sounds like you are having the same issue as, er, Unregistered (cmon guys dont be shy, use names) at the top of this post so a solution for him may well end up solving your problem as well. If you could give me more details on what you did and what happened, it would help me a lot though