Whats happening with my account?

[cerest]

Hello.
I just clicked the buy ryzom online button and i could pay with my creditcard and everything seemed ok. But now when i click the same button i get a message that i cannot buy or download ryzom online because my country has a retailer that sells it. Did i just pay all that money for nothing? because i wasnt warned and i should not even be able to pay if im not going to be able to download the game.

This is soo weird please help me out here
/Karpo

No your credit card was not charged. You would have received a verification window for your credit card if you did.

[karpo]

This sux if i cannot download the game from you because of some lame agreement. If i cant download the game online should not have been able to purchase a online code at all.

[karpo]

So to set things straight:
I will never be able to download ryzom from your website because i am in Sweden where theres a retailer that sells the game?

If this is correct, why could i purchase a key and register my account? I should not be able to purchase a product that i cannot download or play at all.

[cerest]

I have recieved a email about it and i recieved a key and a link to download the game. I also was billed for the game. So what are you gonna do now? i have payed for the game, what should i do?

If you didn't want to purchase the game then you need to contact the billing department of the community you joined.

Email addresses for billing support follow. (na=North American, ee= European English, fr=French, de=German)

billing-na@ryzom.com
billing-fr@ryzom.com
billing-ee@ryzom.com
billing-de@ryzom.com

[cerest]

So to set things straight:
I will never be able to download ryzom from your website because i am in Sweden where theres a retailer that sells the game?

If this is correct, why could i purchase a key and register my account? I should not be able to purchase a product that i cannot download or play at all.

I'm not sure why you would be able to get past the web registration unless you were using a proxy to get past the fact that Sweden is not eligible for the download. In which case, if you were, that's keeping you from downloading the game because it won't download to your ip address. I'm sorry this has happened, but you will need to contact billing to sort this out.

Email addresses for billing support follow. (na=North American, ee= European English, fr=French, de=German)

billing-na@ryzom.com
billing-fr@ryzom.com
billing-ee@ryzom.com
billing-de@ryzom.com