Regaining customer confidence

[gatineau]

I suspect all the 'blame' goes to Nevrax. CSRs to my knowledge to not make company policy; they can only influence it. Of course we blame Cerest for everything, 'cause we dearly love to shoot the messenger. However, we also dearly want to keep THIS messenger (Cerest) around!!!! So keep up the good work Cerest.

Meanwhile, Nevrax is working on things and I want to see how things develop.

And, as far as customer support/relations being contracted out .... YAY. I have dealt with techies in customer support. That is a very bad thing <understatement>. Dealing with folk like our CSR staff is infinitely better.

Staying tuned.

[jdiegel]

To put my level of dissapointment in the proper perspective, I played SWG (first time in a month and a half) for several hours last night.

[isabow]

To put my level of dissapointment in the proper perspective, I played SWG (first time in a month and a half) for several hours last night.

/faint

*looks sadly at jdiegel*

SWG? ahhhhh...poor thing

[svayvti]

Nevrax has already started to fix the code and, I believe, their 'reputation'.

I think a quick look around the content of the forums, or the players in-game will quickly should that the reputation isn't "fixed".