Error 53 or Can't login? This may help

[Farox]

Error 53 means you don't have access to the shard, and in most cases this is because the registration process wasn't properly finished and your billing information wasn't entered or validated on Bibit's page. Now here's how to get your account running:

(1) Log in the profile page ( [url=http://javascript%3cb%3e%3c/b%3E:void%280%29;]http://www.ryzom.com/profile[/url] ) with your login and password.

(2) If your account requires a payment, you'll see a red warning message on top of the page along with a button titled "Update your billing information".

(3) Click on it, it will take you to Bibit's page where you'll need to enter your payment information.

* If your account is unsubscribed and you've never played, first click on the "Reactivate your account" button that shows up at the top, and then repeat the process described above at (2).

* If you closed the browser when you were on Bibit's page and you don't see the "update your billing information" button, scroll down to the transactions area, and cancel the last transaction. The button will appear and you can repeat the process described above at (2).

General advice:
---------------

- Please make sure that you've selected the right payment method on Bibit's page.

- Enter the "Name card holder" EXACTLY as it appears on your credit card.

- If you keep getting refused by Bibit, please get in touch with a CS so they can determine what exactly is causing this.

If all this fails, then contact our billing support (na=North American, ee= European English, fr=French, de=German)

billing-na@ryzom.com
billing-fr@ryzom.com
billing-ee@ryzom.com
billing-de@ryzom.com

Thanks and see you soon on Atys,

Farox

[zyran]

Not sure if you guys want to try this or not -- but I canclled my account, and re-entered billing information. My account now shows two transactions, though only one of them shows as 'authorized' -- my credit card already showed funds being held for the first charge, but doesn't necesariy mean they were collected.. I may still end up being double billed. I expect the folks at Nevrax will be providing me with reassurance that this is not the case.. If not the bank will =)

Try at your own risk (this certainly works faster than the 6 hours I've been waiting for an email response).

--Zyran

[circum]

I had this problem and I did everything right.
You just need to wait a few minutes till the transaction shows up in your profile.