Sorry, but I have forgotten....

[chuckle7]

Hello,

I have forgotten our account names and passwords. Would it be possible to have them sent to our email addresses? (and if so, what is required from us?)

[thlau]

Hello,

I have forgotten our account names and passwords. Would it be possible to have them sent to our email addresses? (and if so, what is required from us?)

Maybe I can give some hints to help you with you question.

One guess would be, that one of your accounts is chuckle7, as that is the login you are using here.

[boroshi]

Please email support-ee@ryzom.com (do not post it here) or PM me here on the forums with the following information:

The account names (if you know them)
Real Name of account holder
Street Address of account holder
Date of Birth of account holder
Email Address the account(s) is/are registered to

[sephuk]

any luck with that chuckie?

*edit - cut my last statement as the problem was not support based, ty Boroshi for your help

[boroshi]

any luck with that chuckie?

i have the same problem and sent an email over a week ago, so far i've yet to have a reply, needless to say if this is average customer support i wont be playing when the game goes live again, nor will i be recommending Ryzom to anyone i know, which is a shame as its a good game, let down by poor support.

It seems you did not receive the reply when it was sent, so I have resent it to both of your email addresses. If you still do not receive it, please PM me here on the forums.

[chuckle7]

Please email support-ee@ryzom.com (do not post it here) or PM me here on the forums with the following information:

The account names (if you know them)
Real Name of account holder
Street Address of account holder
Date of Birth of account holder
Email Address the account(s) is/are registered to

Thank you for your time, but we have since figured out one of them and that the account is non-existant. I am not too suprized as we had them during the beta and a little while after, right up to ring beta. No worries, we just made new accounts and started over, that's fun too!