Does this game not work with Vista? (Resolved)

[wraithmire]

The first thing that happens when I login is I put to 1920x1080 res...shortly after I get a runtime error. I go back into the game and I lose connection and can't do anything, so I have to open task manager to manually close Ryzom.

I tried putting compatibility mode to Windows XPSP2, but it doesn't appear to have made a difference.

Game is just not running at all it seems like with Vista

Here is my spec (taken from my Xfire page)

Manufacturer:
INTEL_

Processor:
Intel(R) Pentium(R) 4 CPU 3.00GHz (2 CPUs), ~3.0GHz

Memory:
2046MB RAM

Hard Drive:
74 GB (I have a 300gig one too)

Video Card:
NVIDIA GeForce 8800 GTS

Monitor:
Dell 2405FPW (Digital)

Sound Card:
Speakers (C-Media PCI Audio Device)

Speakers/Headphones:
Unknown

Keyboard:
USB Root Hub

Mouse:
USB Root Hub

Mouse Surface:
unknown

Operating System:

Windows Vista™ Ultimate (6.0, Build 6000) (6000.vista_rtm.061101-2205)

[wraithmire]

here are two problems I've found

Randomly I'll lose connection to the server (it pops up a small box with an x and a computer in it, meaning lost connection).

Also, everytime I change graphics settings and press apply, the game refreshes and either I get a run-time error, the game screen goes blank (sometimes with just a black background, other times its a grayish colored background). Then I have to go into task manager and manually close it

Any fixes to these? I think I got the Windows Vista problem fixed, but these two problems are not going away.

[thurmar]

Have you checked our little Vista guide to make sure you have correct permissions for Ryzom to work properly?

The please wait problem could also be a windows firewall or router issue as described here

Feel free to check out Klients - our live chat support tool

[wraithmire]

I opened the ports to my Netgear firewall, also fixed the windows firewall. Also put the folder/client to work for Vista so they don't get blocked.

I still get the lost connection problem after all this.

Hmm, strange.

(edit)

I tried one more thing, if it doesn't work I'll try the live chat support.

[wraithmire]

I'll do the chat support tomorrow when I have more time unless someone helps me between now and then

I got it again, that computer with an x and a globe in a small box. It says "Please wait..." I waited about 5 minutes and it still didn't go away.

This is the error report I got

A failed assertion occurs
ProcName: client_ryzom_rd.exe
Date: 2007/08/22 20:18:14
File: R:\code\ryzom\src_v2\client\interface_v3\view_renderer.cpp
Line: 948
FuncName: <Unknown>
Reason: "(uint)textureId < _SImageIterators.size()"
-------------------------------

Log with no filter:
-------------------------------

Log Starting [2007/08/22 19:50:56]
2007/08/22 19:50:56 client_ryzom_rd.exe INF 2bc sound_driver_fmod.cpp 157 : FMod Hardware Support: 32 2D channels, 32 3D channels, 64 Total Channels
2007/08/22 20:18:10 client_ryzom_rd.exe DBG 2bc source_fmod.cpp 77 : Destroying FMod source
2007/08/22 20:18:10 client_ryzom_rd.exe DBG 2bc source_fmod.cpp 77 : Destroying FMod source
2007/08/22 20:18:10 client_ryzom_rd.exe DBG 2bc source_fmod.cpp 77 : Destroying FMod source
2007/08/22 20:18:10 client_ryzom_rd.exe DBG 2bc source_fmod.cpp 77 : Destroying FMod source
2007/08/22 20:18:10 client_ryzom_rd.exe DBG 2bc source_fmod.cpp 77 : Destroying FMod source
2007/08/22 20:18:10 client_ryzom_rd.exe DBG 2bc source_fmod.cpp 77 : Destroying FMod source
2007/08/22 20:18:10 client_ryzom_rd.exe DBG 2bc source_fmod.cpp 77 : Destroying FMod source
2007/08/22 20:18:10 client_ryzom_rd.exe DBG 2bc source_fmod.cpp 77 : Destroying FMod source
2007/08/22 20:18:10 client_ryzom_rd.exe DBG 2bc source_fmod.cpp 77 : Destroying FMod source
2007/08/22 20:18:10 client_ryzom_rd.exe DBG 2bc source_fmod.cpp 77 : Destroying FMod source
2007/08/22 20:18:10 client_ryzom_rd.exe DBG 2bc source_fmod.cpp 77 : Destroying FMod source
2007/08/22 20:18:10 client_ryzom_rd.exe DBG 2bc source_fmod.cpp 77 : Destroying FMod source
2007/08/22 20:18:10 client_ryzom_rd.exe DBG 2bc source_fmod.cpp 77 : Destroying FMod source
2007/08/22 20:18:10 client_ryzom_rd.exe DBG 2bc source_fmod.cpp 77 : Destroying FMod source
2007/08/22 20:18:10 client_ryzom_rd.exe DBG 2bc source_fmod.cpp 77 : Destroying FMod source
2007/08/22 20:18:10 client_ryzom_rd.exe DBG 2bc source_fmod.cpp 77 : Destroying FMod source
2007/08/22 20:18:10 client_ryzom_rd.exe DBG 2bc source_fmod.cpp 77 : Destroying FMod source
2007/08/22 20:18:10 client_ryzom_rd.exe DBG 2bc source_fmod.cpp 77 : Destroying FMod source
2007/08/22 20:18:10 client_ryzom_rd.exe DBG 2bc source_fmod.cpp 77 : Destroying FMod source
2007/08/22 20:18:10 client_ryzom_rd.exe DBG 2bc source_fmod.cpp 77 : Destroying FMod source
2007/08/22 20:18:10 client_ryzom_rd.exe DBG 2bc source_fmod.cpp 77 : Destroying FMod source
2007/08/22 20:18:10 client_ryzom_rd.exe DBG 2bc source_fmod.cpp 77 : Destroying FMod source
2007/08/22 20:18:10 client_ryzom_rd.exe DBG 2bc source_fmod.cpp 77 : Destroying FMod source
2007/08/22 20:18:10 client_ryzom_rd.exe DBG 2bc source_fmod.cpp 77 : Destroying FMod source
2007/08/22 20:18:10 client_ryzom_rd.exe DBG 2bc source_fmod.cpp 77 : Destroying FMod source
2007/08/22 20:18:10 client_ryzom_rd.exe DBG 2bc source_fmod.cpp 77 : Destroying FMod source
2007/08/22 20:18:10 client_ryzom_rd.exe DBG 2bc source_fmod.cpp 77 : Destroying FMod source
2007/08/22 20:18:10 client_ryzom_rd.exe DBG 2bc source_fmod.cpp 77 : Destroying FMod source
2007/08/22 20:18:10 client_ryzom_rd.exe DBG 2bc source_fmod.cpp 77 : Destroying FMod source
2007/08/22 20:18:10 client_ryzom_rd.exe DBG 2bc source_fmod.cpp 77 : Destroying FMod source
2007/08/22 20:18:10 client_ryzom_rd.exe DBG 2bc source_fmod.cpp 77 : Destroying FMod source
2007/08/22 20:18:10 client_ryzom_rd.exe DBG 2bc source_fmod.cpp 77 : Destroying FMod source
2007/08/22 20:18:10 client_ryzom_rd.exe DBG 2bc sound_driver_fmod.cpp 164 : Destroying FMOD
2007/08/22 20:18:10 client_ryzom_rd.exe DBG 2bc listener_fmod.cpp 77 : Destroying FMod listener
-------------------------------
-------------------------------

Log with no filter:
-------------------------------
2007/08/22 20:18:10 client_ryzom_rd.exe DBG 2bc audio_mixer_user.h 365 : Destroying IMixerUpdate 041BBBA0
2007/08/22 20:18:10 client_ryzom_rd.exe DBG 2bc sample_bank.cpp 609 : SampleBanks: Releasing...
2007/08/22 20:18:10 client_ryzom_rd.exe INF 2bc sample_bank.cpp 518 : Unloading sample bank _weather
2007/08/22 20:18:10 client_ryzom_rd.exe DBG 2bc audio_mixer_user.h 365 : Destroying IMixerUpdate 329CA070
2007/08/22 20:18:10 client_ryzom_rd.exe INF 2bc sample_bank.cpp 518 : Unloading sample bank _matis_clusters
2007/08/22 20:18:10 client_ryzom_rd.exe DBG 2bc audio_mixer_user.h 365 : Destroying IMixerUpdate 329C9EB0
2007/08/22 20:18:10 client_ryzom_rd.exe INF 2bc sample_bank.cpp 518 : Unloading sample bank _ps
2007/08/22 20:18:10 client_ryzom_rd.exe DBG 2bc audio_mixer_user.h 365 : Destroying IMixerUpdate 094FFA50
2007/08/22 20:18:10 client_ryzom_rd.exe INF 2bc sample_bank.cpp 518 : Unloading sample bank _matis_gusts
2007/08/22 20:18:10 client_ryzom_rd.exe DBG 2bc audio_mixer_user.h 365 : Destroying IMixerUpdate 329C9EE8
2007/08/22 20:18:10 client_ryzom_rd.exe DBG 2bc audio_mixer_user.h 365 : Destroying IMixerUpdate 0950D4D0
2007/08/22 20:18:10 client_ryzom_rd.exe INF 2bc sample_bank.cpp 518 : Unloading sample bank __homins
2007/08/22 20:18:10 client_ryzom_rd.exe DBG 2bc audio_mixer_user.h 365 : Destroying IMixerUpdate 094FFA18
2007/08/22 20:18:10 client_ryzom_rd.exe INF 2bc sample_bank.cpp 518 : Unloading sample bank _world_borders
2007/08/22 20:18:10 client_ryzom_rd.exe DBG 2bc audio_mixer_user.h 365 : Destroying IMixerUpdate 329CA0A8
2007/08/22 20:18:10 client_ryzom_rd.exe INF 2bc sample_bank.cpp 518 : Unloading sample bank _matis_tunnel_wind
2007/08/22 20:18:10 client_ryzom_rd.exe DBG 2bc audio_mixer_user.h 365 : Destroying IMixerUpdate 329C9F20
2007/08/22 20:18:10 client_ryzom_rd.exe INF 2bc sample_bank.cpp 518 : Unloading sample bank _night
2007/08/22 20:18:10 client_ryzom_rd.exe DBG 2bc audio_mixer_user.h 365 : Destroying IMixerUpdate 329C9F58
2007/08/22 20:18:10 client_ryzom_rd.exe INF 2bc sample_bank.cpp 518 : Unloading sample bank _belltree
2007/08/22 20:18:10 client_ryzom_rd.exe DBG 2bc audio_mixer_user.h 365 : Destroying IMixerUpdate 329C9D98
2007/08/22 20:18:10 client_ryzom_rd.exe DBG 2bc audio_mixer_user.h 365 : Destroying IMixerUpdate 18854850
2007/08/22 20:18:10 client_ryzom_rd.exe INF 2bc sample_bank.cpp 518 : Unloading sample bank _planet
2007/08/22 20:18:10 client_ryzom_rd.exe DBG 2bc audio_mixer_user.h 365 : Destroying IMixerUpdate 329C9F90
2007/08/22 20:18:10 client_ryzom_rd.exe INF 2bc sample_bank.cpp 518 : Unloading sample bank _creatures_ambiance
2007/08/22 20:18:10 client_ryzom_rd.exe DBG 2bc audio_mixer_user.h 365 : Destroying IMixerUpdate 329C9DD0
2007/08/22 20:18:10 client_ryzom_rd.exe INF 2bc sample_bank.cpp 518 : Unloading sample bank __fauna
2007/08/22 20:18:10 client_ryzom_rd.exe DBG 2bc audio_mixer_user.h 365 : Destroying IMixerUpdate 094FFB30
2007/08/22 20:18:10 client_ryzom_rd.exe INF 2bc sample_bank.cpp 518 : Unloading sample bank _tryker_waves
2007/08/22 20:18:10 client_ryzom_rd.exe DBG 2bc audio_mixer_user.h 365 : Destroying IMixerUpdate 329C9FC8
2007/08/22 20:18:10 client_ryzom_rd.exe INF 2bc sample_bank.cpp 518 : Unloading sample bank _creatures_waterpoints
2007/08/22 20:18:10 client_ryzom_rd.exe DBG 2bc audio_mixer_user.h 365 : Destroying IMixerUpdate 329C9E08
2007/08/22 20:18:10 client_ryzom_rd.exe INF 2bc sample_bank.cpp 518 : Unloading sample bank __fauna_generic
2007/08/22 20:18:10 client_ryzom_rd.exe DBG 2bc audio_mixer_user.h 365 : Destroying IMixerUpdate 094FFAF8
2007/08/22 20:18:10 client_ryzom_rd.exe INF 2bc sample_bank.cpp 518 : Unloading sample bank _tryker_weather
2007/08/22 20:18:10 client_ryzom_rd.exe DBG 2bc audio_mixer_user.h 365 : Destroying IMixerUpdate 329CA000
2007/08/22 20:18:10 client_ryzom_rd.exe INF 2bc sample_bank.cpp 518 : Unloading sample bank _forest
2007/08/22 20:18:10 client_ryzom_rd.exe DBG 2bc audio_mixer_user.h 365 : Destroying IMixerUpdate 329C9E40
2007/08/22 20:18:10 client_ryzom_rd.exe INF 2bc sample_bank.cpp 518 : Unloading sample bank __step
2007/08/22 20:18:10 client_ryzom_rd.exe DBG 2bc audio_mixer_user.h 365 : Destroying IMixerUpdate 094FFAC0
2007/08/22 20:18:10 client_ryzom_rd.exe INF 2bc sample_bank.cpp 518 : Unloading sample bank _water_small_waterfalls
2007/08/22 20:18:10 client_ryzom_rd.exe DBG 2bc audio_mixer_user.h 365 : Destroying IMixerUpdate 329CA038
2007/08/22 20:18:10 client_ryzom_rd.exe INF 2bc sample_bank.cpp 518 : Unloading sample bank _jungle
2007/08/22 20:18:10 client_ryzom_rd.exe DBG 2bc audio_mixer_user.h 365 : Destroying IMixerUpdate 329C9E78
2007/08/22 20:18:10 client_ryzom_rd.exe INF 2bc sample_bank.cpp 518 : Unloading sample bank __common
2007/08/22 20:18:10 client_ryzom_rd.exe DBG 2bc audio_mixer_user.h 365 : Destroying IMixerUpdate 094FFA88
2007/08/22 20:18:10 client_ryzom_rd.exe DBG 2bc sample_bank.cpp 615 : SampleBanks: Released
2007/08/22 20:18:10 client_ryzom_rd.exe DBG 2bc audio_mixer_user.cpp 206 : AM: Released
2007/08/22 20:18:13 client_ryzom_rd.exe DBG 2bc sock.cpp 309 : LNETL0: Socket -1 closing for ari4.rzl01.gameforge.fr:47851 (83.141.21.126) at :51069 (192.168.0.5)
2007/08/22 20:18:13 client_ryzom_rd.exe DBG 2bc sock.cpp 309 : LNETL0: Socket 1660 closing for su1.rzl01.gameforge.fr:40916 (83.141.21.136) at :50087 (192.168.0.5)
2007/08/22 20:18:14 client_ryzom_rd.exe AST 2bc view_renderer.cpp 948 : "(uint)textureId < _SImageIterators.size()"
-------------------------------
User Crash Callback:
-------------------------------
UserId: 456898
HomeId: 103
ShardId: 103
On a Mainland Shard
Application: ryzom_live
Player Name: 'Aradaer'
UserPosition: 10671.86 -11261.10 -4.10
ViewPosition: 10671.86 -11261.10 -4.10
Time in game: 0h 26min 48sec
LocalTime: 2007/08/22 20:18:15
ServerTick: 912457970
ConnectState: Disconnect
LocalAddress: :51069 (192.168.0.5)
Language: English
ClientVersion: 1.2.0.904
PatchVersion: 610
Client is online
NumServerHOP: 1
NumFarTP: 0
NumReselectPerso: 0
Connection Events: HOP
Memory: 836MB/1023MB
Process Virtual Memory: 823MB
NeL Memory: 0B
OS: Microsoft Windows XP Service Pack 2 (Build 2600) (5.1 2600)
Processor: Intel(R) Pentium(R) 4 CPU 3.00GHz / x86 Family 15 Model 3 Stepping 4 / GenuineIntel / 3000MHz / 2 Processors found
CPUID: bfebfbff
HT: YES
CpuMask: 1
NeL3D: No driver
3DCard: NVIDIA GeForce 8800 GTS, version 7.15.11.6222
No sound
-------------------------------

[wraithmire]

I fixed my problem, it was netgear router that was messing with it. I got a new router and not a single disconnect or lost connection

[thurmar]

I fixed my problem, it was netgear router that was messing with it. I got a new router and not a single disconnect or lost connection

Great News!!