Game crashes (resolved)

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ishkur
Posts: 8
Joined: Sun Mar 04, 2007 12:54 pm

Game crashes (resolved)

Post by ishkur »

Hello,

First of all: I cannot post in the Technical Forum, as seems trial accounts are unable to do. I am using a trial account to post here, because I cannot use my main account. But, as shown in the signature, I am a subscribed player.

As I suspected, after the today patch now I am totally unable to login into game :(

Also if I got the attention of CSR/devs in the past days, as I started having this problem trying to enter into ATS, the problem was not resolved.

Now that the patch is 'live', game crashes exactly in the same way as it did trying to log into ATS.

This is a sum of what happens.

1. Started the client in the usual way.
2. logged into game
3. the game patched regularly
4. i click 'relaunch'
5. during the splash screen the game crashes with a NeL report window
6. now, any time i start the client, it crashes during splash screen with the same NeL report window (so i never see the Login window)

So, I am out of the game now (and i have told to CSR that this could happens, when the live game would have been patched....)

:( :(

Some note:
I play Ryzom since december 2004 with the same PC and I never got this kind of problem. Also, I can say that, till yesterday i was playing really fine.

I am using an old PC, but with awesome perfomances:

Intel CPU 2.4GHz HT
ASUS MB P4P800S
ATI Radeon 9800
Soundblaster Live! 5.1
SATA Hard Disk 120GB
1 GB PC3200 RAM
SO: Windows XP Pro SP2 fully updated with 2 CPU (Hyperthreading is enabled)

I run the game at 1600x1200 full details (but with 64MB textures as i noticed no differences in using the 128MB textures)

I tried, while being supported by CSR, to do many things: removed as many possible background programs from memory. I also downloaded the full client to do a clean reinstallation (i was still using my original Box installation, patched during years).

This is the NeL report:

Access Violation exception generated at 0x9584AD, thread attempts to read at <NULL>.
The thread attempted to read from or write to a virtual address for which it does not have the appropriate access.
-------------------------------
Log with no filter:
-------------------------------
2007/05/03 16:12:49 client_ryzom_rd.exe WRN 9e0 path.cpp 1297 : PATH: CPath::insertFileInMap(gen_mo_charogne.dds, [email]sfx.bnp@gen_mo_charogne.dds[/email], 0, dds): already inserted from 'construction.bnp@', skip it
2007/05/03 16:12:49 client_ryzom_rd.exe WRN 9e0 path.cpp 1297 : PATH: CPath::insertFileInMap(gen_mo_charogne.tga, [email]sfx.bnp@gen_mo_charogne.dds[/email], 1, dds): already inserted from 'construction.bnp@', skip it
2007/05/03 16:12:49 client_ryzom_rd.exe WRN 9e0 path.cpp 1297 : PATH: CPath::insertFileInMap(gen_mo_charogneinsect.dds, [email]sfx.bnp@gen_mo_charogneinsect.dds[/email], 0, dds): already inserted from 'construction.bnp@', skip it
2007/05/03 16:12:49 client_ryzom_rd.exe WRN 9e0 path.cpp 1297 : PATH: CPath::insertFileInMap(gen_mo_charogneinsect.tga, [email]sfx.bnp@gen_mo_charogneinsect.dds[/email], 1, dds): already inserted from 'construction.bnp@', skip it
2007/05/03 16:12:49 client_ryzom_rd.exe DBG 9e0 big_file.cpp 276 : BigFile : adding bnp 'sky.bnp' to the collection
2007/05/03 16:12:49 client_ryzom_rd.exe WRN 9e0 path.cpp 1297 : PATH: CPath::insertFileInMap(canope_matis_trunk.dds, [email]sky.bnp@canope_matis_trunk.dds[/email], 0, dds): already inserted from 'matis_maps.bnp@', skip it
2007/05/03 16:12:49 client_ryzom_rd.exe WRN 9e0 path.cpp 1297 : PATH: CPath::insertFileInMap(canope_matis_trunk.tga, [email]sky.bnp@canope_matis_trunk.dds[/email], 1, dds): already inserted from 'matis_maps.bnp@', skip it
2007/05/03 16:12:49 client_ryzom_rd.exe WRN 9e0 path.cpp 1297 : PATH: CPath::insertFileInMap(canope_matis_trunk_detail.dds, [email]sky.bnp@canope_matis_trunk_detail.dds[/email], 0, dds): already inserted from 'matis_maps.bnp@', skip it
2007/05/03 16:12:49 client_ryzom_rd.exe WRN 9e0 path.cpp 1297 : PATH: CPath::insertFileInMap(canope_matis_trunk_detail.tga, [email]sky.bnp@canope_matis_trunk_detail.dds[/email], 1, dds): already inserted from 'matis_maps.bnp@', skip it
2007/05/03 16:12:49 client_ryzom_rd.exe DBG 9e0 big_file.cpp 276 : BigFile : adding bnp 'sound.bnp' to the collection
2007/05/03 16:12:49 client_ryzom_rd.exe WRN 9e0 path.cpp 1297 : PATH: CPath::insertFileInMap(string.typ, sound.bnp@string.typ, 0, typ): already inserted from 'leveldesign.bnp@', skip it
2007/05/03 16:12:49 client_ryzom_rd.exe DBG 9e0 big_file.cpp 276 : BigFile : adding bnp 'sources_ig.bnp' to the collection
2007/05/03 16:12:49 client_ryzom_rd.exe DBG 9e0 big_file.cpp 276 : BigFile : adding bnp 'sources_maps.bnp' to the collection
2007/05/03 16:12:49 client_ryzom_rd.exe DBG 9e0 big_file.cpp 276 : BigFile : adding bnp 'sources_pacs.bnp' to the collection
2007/05/03 16:12:49 client_ryzom_rd.exe DBG 9e0 big_file.cpp 276 : BigFile : adding bnp 'sources_shapes.bnp' to the collection
2007/05/03 16:12:49 client_ryzom_rd.exe DBG 9e0 big_file.cpp 276 : BigFile : adding bnp 'sources_zones.bnp' to the collection
2007/05/03 16:12:49 client_ryzom_rd.exe DBG 9e0 big_file.cpp 276 : BigFile : adding bnp 'terre_ig.bnp' to the collection
2007/05/03 16:12:49 client_ryzom_rd.exe DBG 9e0 big_file.cpp 276 : BigFile : adding bnp 'terre_maps.bnp' to the collection
2007/05/03 16:12:49 client_ryzom_rd.exe DBG 9e0 big_file.cpp 276 : BigFile : adding bnp 'terre_pacs.bnp' to the collection
2007/05/03 16:12:49 client_ryzom_rd.exe DBG 9e0 big_file.cpp 276 : BigFile : adding bnp 'terre_shapes.bnp' to the collection
2007/05/03 16:12:49 client_ryzom_rd.exe DBG 9e0 big_file.cpp 276 : BigFile : adding bnp 'terre_zones.bnp' to the collection
2007/05/03 16:12:49 client_ryzom_rd.exe DBG 9e0 big_file.cpp 276 : BigFile : adding bnp 'tryker_ig.bnp' to the collection
2007/05/03 16:12:49 client_ryzom_rd.exe DBG 9e0 big_file.cpp 276 : BigFile : adding bnp 'tryker_island_ig.bnp' to the collection
2007/05/03 16:12:49 client_ryzom_rd.exe DBG 9e0 big_file.cpp 276 : BigFile : adding bnp 'tryker_island_pacs.bnp' to the collection
2007/05/03 16:12:49 client_ryzom_rd.exe DBG 9e0 big_file.cpp 276 : BigFile : adding bnp 'tryker_island_shapes.bnp' to the collection
2007/05/03 16:12:49 client_ryzom_rd.exe DBG 9e0 big_file.cpp 276 : BigFile : adding bnp 'tryker_island_zones.bnp' to the collection
2007/05/03 16:12:49 client_ryzom_rd.exe WRN 9e0 path.cpp 1297 : PATH: CPath::insertFileInMap(water_tryker_island.shape, [email]tryker_island_zones.bnp@water_tryker_island.shap[/email]e, 0, shape): already inserted from 'tryker_island_shapes.bnp@', skip it
2007/05/03 16:12:49 client_ryzom_rd.exe DBG 9e0 big_file.cpp 276 : BigFile : adding bnp 'tryker_lightmaps.bnp' to the collection
2007/05/03 16:12:49 client_ryzom_rd.exe DBG 9e0 big_file.cpp 276 : BigFile : adding bnp 'tryker_maps.bnp' to the collection
2007/05/03 16:12:49 client_ryzom_rd.exe DBG 9e0 big_file.cpp 276 : BigFile : adding bnp 'tryker_newbie_ig.bnp' to the collection
2007/05/03 16:12:49 client_ryzom_rd.exe DBG 9e0 big_file.cpp 276 : BigFile : adding bnp 'tryker_newbie_pacs.bnp' to the collection
2007/05/03 16:12:49 client_ryzom_rd.exe DBG 9e0 big_file.cpp 276 : BigFile : adding bnp 'tryker_newbie_shapes.bnp' to the collection
2007/05/03 16:12:49 client_ryzom_rd.exe DBG 9e0 big_file.cpp 276 : BigFile : adding bnp 'tryker_newbie_zones.bnp' to the collection
2007/05/03 16:12:49 client_ryzom_rd.exe DBG 9e0 big_file.cpp 276 : BigFile : adding bnp 'tryker_pacs.bnp' to the collection
2007/05/03 16:12:49 client_ryzom_rd.exe DBG 9e0 big_file.cpp 276 : BigFile : adding bnp 'tryker_shapes.bnp' to the collection
2007/05/03 16:12:49 client_ryzom_rd.exe WRN 9e0 path.cpp 1297 : PATH: CPath::insertFileInMap(tr_acc_pouf.shape, [email]tryker_shapes.bnp@tr_acc_pouf.shap[/email]e, 0, shape): already inserted from 'indoors_shapes.bnp@', skip it
2007/05/03 16:12:49 client_ryzom_rd.exe WRN 9e0 path.cpp 1297 : PATH: CPath::insertFileInMap(tr_acc_table.shape, [email]tryker_shapes.bnp@tr_acc_table.shap[/email]e, 0, shape): already inserted from 'indoors_shapes.bnp@', skip it
2007/05/03 16:12:49 client_ryzom_rd.exe DBG 9e0 big_file.cpp 276 : BigFile : adding bnp 'tryker_zones.bnp' to the collection
2007/05/03 16:12:49 client_ryzom_rd.exe DBG 9e0 big_file.cpp 276 : BigFile : adding bnp 'zorai_ig.bnp' to the collection
2007/05/03 16:12:49 client_ryzom_rd.exe DBG 9e0 big_file.cpp 276 : BigFile : adding bnp 'zorai_island_ig.bnp' to the collection
2007/05/03 16:12:49 client_ryzom_rd.exe DBG 9e0 big_file.cpp 276 : BigFile : adding bnp 'zorai_island_pacs.bnp' to the collection
2007/05/03 16:12:49 client_ryzom_rd.exe DBG 9e0 big_file.cpp 276 : BigFile : adding bnp 'zorai_island_zones.bnp' to the collection
2007/05/03 16:12:49 client_ryzom_rd.exe DBG 9e0 big_file.cpp 276 : BigFile : adding bnp 'zorai_lightmaps.bnp' to the collection
2007/05/03 16:12:49 client_ryzom_rd.exe DBG 9e0 big_file.cpp 276 : BigFile : adding bnp 'zorai_maps.bnp' to the collection
2007/05/03 16:12:49 client_ryzom_rd.exe DBG 9e0 big_file.cpp 276 : BigFile : adding bnp 'zorai_pacs.bnp' to the collection
2007/05/03 16:12:49 client_ryzom_rd.exe DBG 9e0 big_file.cpp 276 : BigFile : adding bnp 'zorai_shapes.bnp' to the collection
2007/05/03 16:12:49 client_ryzom_rd.exe DBG 9e0 big_file.cpp 276 : BigFile : adding bnp 'zorai_zones.bnp' to the collection
2007/05/03 16:12:49 client_ryzom_rd.exe INF 9e0 path.cpp 941 : PATH: CPath::addSearchPath(examples, 1, 0): adding the path 'examples/'
2007/05/03 16:12:49 client_ryzom_rd.exe INF 9e0 path.cpp 1272 : PATH: CPath::insertFileInMap(r2_features_loaded.lua, examples/r2_features_loaded.lua, 0, lua): already inserted from 'data_common.bnp@' but special case so overide it
2007/05/03 16:12:49 client_ryzom_rd.exe INF 9e0 init.cpp 625 : PROFILE: 2 seconds for Add search paths Predata
2007/05/03 16:12:50 client_ryzom_rd.exe WRN 9e0 path.cpp 505 : PATH: CPath::lookup(classificationtype_words_en.txt): file not found
-------------------------------
User Crash Callback:
-------------------------------
UserId: <hidden>
HomeId: 0
ShardId: 0
On a Mainland Shard
Application: ryzom_live
No user entity informations
ViewPosition: 0.00 0.00 0.00
Time in game: 0h 0min 0sec
LocalTime: 2007/05/03 16:12:50
ServerTick: 0
ConnectState: NotInitialised
LocalAddress: :0 (0.0.0.0)
Language: English
ClientVersion: 1.2.0.904
PatchVersion:
Client is online
NumServerHOP: 0
NumFarTP: 0
NumReselectPerso: 0
Connection Events:
Memory: 677MB/1022MB
Process Virtual Memory: 81MB
NeL Memory: 0B
OS: Microsoft Windows XP Service Pack 2 (Build 2600) (5.1 2600)
Processor: Intel(R) Pentium(R) 4 CPU 2.40GHz / x86 Family 15 Model 2 Stepping 9 / GenuineIntel / 2398MHz / 2 Processors found
CPUID: bfebfbff
HT: YES
CpuMask: 1
NeL3D: No driver
3DCard: ALL-IN-WONDER 9800 SERIES (Omega 3.8.252), version 6.14.10.6614
No sound
-------------------------------

I hope this issue can be resolved soon, I live in Atys :)
Last edited by daestny on Mon May 07, 2007 1:21 am, edited 1 time in total.
Reason: issue resolved * flagged title
:cool: Gilgameesh :cool:
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User avatar
daestny
Posts: 180
Joined: Mon Mar 12, 2007 2:56 pm

Re: Game crashes

Post by daestny »

Just updating this thread to include that this issue has been resolved by today's patch.
Daestny
Game Master - English Community
Community Manager - English Community
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