Negative feedback for Gameforge

[rushin]

assuming it wasnt one of the gamemasters (o_o) maybe you should let them know about your experience.

just umm in private, not here hehe

[vguerin]

4. Various negative experiences with new CSRs including deleting my posts when I ask about things, abusive private tells and unproffessional reactions to the valid questions of a paying customers. (Please note this is not _all_ new CSRs, just a few.)

Hell, that's not new man, Jolt had similar issues... Z*r*i* acted this way all the time (multiple people, multiple times) and when I sent a complaint about it to sorcsr@nevrax.com, I got banned from the forums. Don't group them (the CSR's) all in together, like in the past there will be good and not as good support staff.

[Phelan]

1. Packet loss.. well, I have not yet seen a ping or a trace that would verify that issue. The traces I got were due to Provider problems, chaching errors, but not the Datacenter. However, I noticed we had no outages that were caused by the Datacenter yet.
2. Events: The teams are being reinstalled. If you cannot see farther than the next 2 weeks, then yes, no events in the foreseeable future.
3. Incomplete CSR coverage... The English speaking CSRs are doing an incredible job. Their effort is helping a great deal to keep Ryzom alive.
4. This is not something to be discussed in the Forum. If you have a problem with a certain CSR, feel free to escalate your problem.

[final60]

I never used to get 12+ packet loss before..Ive been here 3 years in april!
The game is a lot more laggy, and mobs aren't de-popping like they should when they die. I'm guessing you moved to cheaper servers! Sacrificing performance, which is fair enough, but don't say you aren't aware the problem exists.

[aardnebb]

1. Packet loss.. well, I have not yet seen a ping or a trace that would verify that issue. The traces I got were due to Provider problems, chaching errors, but not the Datacenter. However, I noticed we had no outages that were caused by the Datacenter yet.
2. Events: The teams are being reinstalled. If you cannot see farther than the next 2 weeks, then yes, no events in the foreseeable future.
3. Incomplete CSR coverage... The English speaking CSRs are doing an incredible job. Their effort is helping a great deal to keep Ryzom alive.
4. This is not something to be discussed in the Forum. If you have a problem with a certain CSR, feel free to escalate your problem.

1. Question is then, why are there such connectivity problems to this datacenter, but not others? This is not a problem I have with other MMOs, websites, torrents etc. And to narrow it down from it being "my ISP", I have 2 broadband connections right now, ADSL with Sky Broadband and Cable with NTL, same problem no matter which I plug in.

2. I cant see 2 minutes into the future, can only make predictions based on previous evidence. If I could I would be very wealthy. Interesting you actually just put a timeline on it, should we quote you on that?

3. Debatable, and doesn't answer the problem.

4. I have. We'll see if it actually does anything shall we?

[hazira]

Having worked in customer service for 2 years and now nursing a very deep well of bottled up frustration and aggravation caused by such attitudes, my sympathies to Phelan and the CSR's.

[aardnebb]

Having worked in customer service for 2 years and now nursing a very deep well of bottled up frustration and aggravation caused by such attitudes, my sympathies to Phelan and the CSR's.

I work in customer service also, I have experience in this. Such attitudes are not usually created without reason. Just because it's not your fault personally does not mean there is not a problem. It is the role of customer support to deal with customers with problems and attempt to resolve them while maintaining a proffesional and polite manner (even if the customer is not polite). It is not an easy job... but if the people doing it are not capable of handling it, they should not be in the position.

[hazira]

You're right that's why I quit. But on a larger scale I also think many things would go a lot smoother if everyone including the customer/client would keep their cool.

Having been on the other side of the coin I keep things civil and friendly, if things still don't go my way then I ask or demand if I'm refused, to speak to the higher ups and keep moving up until I get what I'm looking for. And no one else necessarily needs to know about it.

And I used to be very good at my job btw, but in the end I simply couldn't handle smiling at customer abuse any longer. And I don't believe that the answer is to act like the customers you yourself serve when the situation is reversed, in the long run that doesn't improve much. Also out of experience if you stay courteous and understanding, though maybe impatient ^^, you might just get faster results. Just a thought.

Anyway not to derail the original intention of the post, cause I unsderstand why it's been brought up, but now that it's been addressed by Phelan it might be time to move on.

[haennah]

I agree it would be nice to get the lore going again and some more events.

There has been some connectivity issues at our house for sure since the server move, but I guess it is something we'll have to live with

[meloner]

patience is a virtue..how about we all chill out and wait ? if there r connection problems im 100% sure GF will deal with it, they're most certainly dealing with it now.

if you want answers, i suggest you have a chat on klients from time to time rather than post on the forums.. the answers are so more accurate and faster