Error: The Game refuses to restart

Got a problem getting things to work? Drop us a line here and you'll find all the help you need.
tahmi868
Posts: 6
Joined: Mon Feb 05, 2007 11:54 pm

Error: The Game refuses to restart

Post by tahmi868 »

I recently downloaded Ryzom, and the launcher patched just fine, then said that it had to relaunch. Well, I clicked "Click here to relaunch" and after the window the closed, the game never restarts. Reactivating launcher doesn't do anything either, since the step always ends there telling me to "Click here to relaunch."
User avatar
tydamus
Posts: 136
Joined: Mon Feb 05, 2007 1:29 pm

Re: Error: The Game refuses to restart

Post by tydamus »

After a patch, the game can take a bit to reload. So you must be patient.

However, we recently relocated our server farms, and some clients are not correcting themselves to the new location. Please seek out this thread:

http://forums.ryzom.com/forum/showthread.php?t=28602
tahmi868
Posts: 6
Joined: Mon Feb 05, 2007 11:54 pm

Re: Error: The Game refuses to restart

Post by tahmi868 »

A wait is fine, but surely and hour and thirty minutes is a little much? And so far it, from what I've read, it seems that my client is directed towards the proper server. I honestly don't know what's wrong, but for half a second while it checks the patched files, it says something about checksums not corresponding.
User avatar
tydamus
Posts: 136
Joined: Mon Feb 05, 2007 1:29 pm

Re: Error: The Game refuses to restart

Post by tydamus »

Yes, 1.5 hours is too long of a wait ;)

If you have a router and/or firewall, please make sure *all* ports are open.

You can also add "crashcounter.nevrax.com" to your firewall/router's block list, and change the StartupHost to "su1.rzl01.gameforge.fr:40916"

Give us a shoutout with results
tahmi868
Posts: 6
Joined: Mon Feb 05, 2007 11:54 pm

Re: Error: The Game refuses to restart

Post by tahmi868 »

I don't have any firewall running at all, as far as the router goes, I'm on a college campus so I don't have much control over the ports. I changed the start up host, but no beans :(
User avatar
tydamus
Posts: 136
Joined: Mon Feb 05, 2007 1:29 pm

Re: Error: The Game refuses to restart

Post by tydamus »

In your Ryzom program directory, try looking up these files and delete them:

during_release ,
exception_catched
nel_debug.dmp
report_failed
report_refused
report_sent
ryzom_started

(Note: You may not have them all)
tahmi868
Posts: 6
Joined: Mon Feb 05, 2007 11:54 pm

Re: Error: The Game refuses to restart

Post by tahmi868 »

Where is the program directory?
User avatar
tydamus
Posts: 136
Joined: Mon Feb 05, 2007 1:29 pm

Re: Error: The Game refuses to restart

Post by tydamus »

Default location:

C:\Program Files\Ryzom
tahmi868
Posts: 6
Joined: Mon Feb 05, 2007 11:54 pm

Re: Error: The Game refuses to restart

Post by tahmi868 »

Ah, well I don't have any of those.
tahmi868
Posts: 6
Joined: Mon Feb 05, 2007 11:54 pm

Re: Error: The Game refuses to restart

Post by tahmi868 »

The "checksums do not correspond" still flashes by for a few seconds.
Post Reply

Return to “Technical Support”