account issue - CSR please help

[stijn]

Strange, I really have no idea how to help then

[andypur1]

been told passwords are same for account and game now but it aint workin.

I don't about this, but I have different passwords for my account management and for logging in to the game. I can not use my game password to change account settings (at http://www.ryzom.com/profile), but I do use my game password to log into the forums.

All of my logins are still working though and with the same passwords in the same location.

[trygaan]

Thanks for taking the time to make suggestions guys even if they dont work its more help than were getting from GF atm.

Yes that was a dig, yes I am pissed off, please no lectures on new constructive business strategy.

[akicks]

Just got some (possible) help from xfire

turjake: well I tried to help with Faa's login probs, but cant do it from my silan acct - I have a hunch that she's having a cookie/browser cache issue in there
turjake: Sounds pretty much like cookie/browser cache issue to me - It might be worth checking if setting the webpage to reload from original site every connection fixes the issue and if that does not work getting rids of all the cookies submitted by ryzom (should be in cookies directory somewhere under the documents and settings\username).

[trygaan]

Tried from three different machines now but will have to wait till I get home to fiddle with that.

[stijn]

Hope you/GF gets it fixed soon *thumbs up*

[arfindel]

Thank you all, but mainly Motan (Goupi) and Ruhen.
The link
http://www.ryzom.com/log-in-1

did the trick. Heh, after all the best technical support is always within the community, apparently.

Was extremely frustrating to not be able at least pay respects to all those leaving, some very close friends.

[trygaan]

Your lucky Faa been days for me still the same, no reply to email nothing.

Was pissed before now getting extremly vexed indeed.

[tydamus]

We are sorry for any inconvenience about the support email addresses. The new team was just recently set up into the system a few days ago.

If you sent in your issue to support-ee@ryzom.com, you should have received a reply already.