CSR stylin

[ucci28]

andypur1

The CSRs are the Customer Service Representatives. The people who are there to help with possible bugs, move you when you are stuck in the scenary and generally help out. Most of them are volunteers, and all were employed by Jolt to run the support side of the game. As of 11pm last night, they were no longer allowed to serve Ryzom in that capacity and so we currently have no live support in game (or in Klients).

OK, thanks. I get most of that, there's just two points I'm confused on.

1.) "Volunteers " and " Employeed by Jolt..." sound like opposite things to me. Which leads to 2

2.) People are acting like we're never going to see these folks again, and they seem to be saying goodbye as though we aren't, either. If we love them and they love us and we both love Ryzom, why aren't they still playing? If they were employed by Jolt, and still are, and therefore have to spend those hours a week doing something other than Ryzom, I kinda sorta get that (though we should still see them, the rest of us have jobs too). But if they're just volunteers, why aren't they still volunteering, even unofficially?

riven: Is the NDA? Like, if they rolled new characters, would they be forbidden to admit that they were actually so-and-so-the-former-CSR? And without a contract between GF and Jolt, who would be doing the forbidding?

[andypur1]

andypur1



OK, thanks. I get most of that, there's just two points I'm confused on.

1.) "Volunteers " and " Employeed by Jolt..." sound like opposite things to me. Which leads to 2

2.) People are acting like we're never going to see these folks again, and they seem to be saying goodbye as though we aren't, either. If we love them and they love us and we both love Ryzom, why aren't they still playing? If they were employed by Jolt, and still are, and therefore have to spend those hours a week doing something other than Ryzom, I kinda sorta get that (though we should still see them, the rest of us have jobs too). But if they're just volunteers, why aren't they still volunteering, even unofficially?

riven: Is the NDA? Like, if they rolled new characters, would they be forbidden to admit that they were actually so-and-so-the-former-CSR? And without a contract between GF and Jolt, who would be doing the forbidding?

Point 1)
They may not all be paid by Jolt for their work with Ryzom, but they did get free Ryzom accounts whilst CSRs. They will have signed a contract with Jolt, with things like Non-Disclosure Articles, but their only payment would be this free account.

Some of the senior CSRs were 'proper' paid employees too.

This leads to point 2)
I would hope that the volunteers would still have their non-CSR homins to play with and so some of them are still playing, but that is for them to tell us.

[tylarth]

i think the manner in which they got the axe put them off GF/ryzom, hence the exodus. And the same manner, making players think twice (no replacement to take over, no prior announcements to re-recruit or train a new csr team) as to their sub for the game.

[xenofur]

pretty much the same thing has happened before, when mdo and themis were laid off in favor of jolt and it happened in a very similar manner (included doomcriers) and if i remember the last years correctly the game wasn't off worse for it...
(keep in mind that jolt had zero personal for the german server, aside from 4 guides, one of which vanished quickly later on.)

[telar]

boah this is getting me mad , all that negative attitude wich is going through
the forums these day´s

Folks get your act together, it is we the players who are making the game
and we are making it quite misrable at the moment, so either keep playing enjoying your leisure time with your mates on Aty´s or the hell leave.

I´m not sure If you folks had a look at the games market these days, Ryzom is by far still on of the best .

I allways thought we germans are known to be a nation of complainers, but when I see all this whining what is going on in the English threads I keep thinking I must be a masochist to keep reading them .

Of course there will be changes and we wont like all of them , and of course GF like any other Company (english ,french ,german or wich ever nation )wich would have bought the game intend to make money with it. But I´m sure is harder to start a game with an existing player base than start a complete new one.

So you fellow gamers give constructive criticism but stop being so childish and act like somebody who has gotten their toy taken away. And don´t forget its a game and not your RL.
And the once who don´t like the changes wich are made right now, just take a breake for a couple of month look at some of the other games and than come back and look at the changes wich happend. And if you than still don´t like what occurd ah well , than call it a day.
Shame that my english is not good enough otherwise my ranting would have been much worse

[Marjo]

I allways thought we germans are known to be a nation of complainers, but when I see all this whining what is going on in the English threads I keep thinking I must be a masochist to keep reading them .

Aye? I used to think it was the Frenchies...

[xenofur]

nah, frenchies are just ... let's be diplomatic and say "honest with their thoughts" :>