Access Violation before Login

[neil46an]

Hi,
I just downloaded the free trial installation program. Everything installed fine but when I try to run Ryzom I get an Access Violation before any splash screens come up much less any login screens. I then ran memtest, everything checked ok, I removed old nVidia drivers, installed the newest 93.xx nVidia drivers, installed the newest DirectX drivers, and each time I still get the same error.

I also tried changing the display settings in the configuration program, no luck. Below is the error log. Please let me know what to do next...

------------------------

Access Violation exception generated at 0x5BF57C, thread attempts to read at 0x1649000.
The thread attempted to read from or write to a virtual address for which it does not have the appropriate access.
-------------------------------

Log with no filter:
-------------------------------
2007/01/21 18:19:07 client_ryzom_rd.exe WRN 53c big_file.cpp 103 : CBigFile::add : bigfile zorai_island_pacs.bnp already added.
2007/01/21 18:19:07 client_ryzom_rd.exe WRN 53c path.cpp 1245 : PATH: CPath::addSearchBigFile(data/zorai_island_pacs.bnp, 0, 0): can't add the big file
2007/01/21 18:19:07 client_ryzom_rd.exe WRN 53c big_file.cpp 103 : CBigFile::add : bigfile zorai_island_zones.bnp already added.
2007/01/21 18:19:07 client_ryzom_rd.exe WRN 53c path.cpp 1245 : PATH: CPath::addSearchBigFile(data/zorai_island_zones.bnp, 0, 0): can't add the big file
2007/01/21 18:19:07 client_ryzom_rd.exe WRN 53c big_file.cpp 103 : CBigFile::add : bigfile zorai_lightmaps.bnp already added.
2007/01/21 18:19:07 client_ryzom_rd.exe WRN 53c path.cpp 1245 : PATH: CPath::addSearchBigFile(data/zorai_lightmaps.bnp, 0, 0): can't add the big file
2007/01/21 18:19:07 client_ryzom_rd.exe WRN 53c big_file.cpp 103 : CBigFile::add : bigfile zorai_maps.bnp already added.
2007/01/21 18:19:07 client_ryzom_rd.exe WRN 53c path.cpp 1245 : PATH: CPath::addSearchBigFile(data/zorai_maps.bnp, 0, 0): can't add the big file
2007/01/21 18:19:07 client_ryzom_rd.exe WRN 53c big_file.cpp 103 : CBigFile::add : bigfile zorai_pacs.bnp already added.
2007/01/21 18:19:07 client_ryzom_rd.exe WRN 53c path.cpp 1245 : PATH: CPath::addSearchBigFile(data/zorai_pacs.bnp, 0, 0): can't add the big file
2007/01/21 18:19:07 client_ryzom_rd.exe WRN 53c big_file.cpp 103 : CBigFile::add : bigfile zorai_shapes.bnp already added.
2007/01/21 18:19:07 client_ryzom_rd.exe WRN 53c path.cpp 1245 : PATH: CPath::addSearchBigFile(data/zorai_shapes.bnp, 0, 0): can't add the big file
2007/01/21 18:19:07 client_ryzom_rd.exe WRN 53c big_file.cpp 103 : CBigFile::add : bigfile zorai_zones.bnp already added.
2007/01/21 18:19:07 client_ryzom_rd.exe WRN 53c path.cpp 1245 : PATH: CPath::addSearchBigFile(data/zorai_zones.bnp, 0, 0): can't add the big file
2007/01/21 18:19:07 client_ryzom_rd.exe WRN 53c path.cpp 1296 : PATH: CPath::insertFileInMap(n019003l.afm, data/fonts/n019003l.afm, 0, afm): already inserted from 'data/', skip it
2007/01/21 18:19:07 client_ryzom_rd.exe WRN 53c path.cpp 1296 : PATH: CPath::insertFileInMap(n019003l.pfb, data/fonts/n019003l.pfb, 0, pfb): already inserted from 'data/', skip it
2007/01/21 18:19:07 client_ryzom_rd.exe WRN 53c path.cpp 1296 : PATH: CPath::insertFileInMap(n019003l.pfm, data/fonts/n019003l.pfm, 0, pfm): already inserted from 'data/', skip it
2007/01/21 18:19:07 client_ryzom_rd.exe INF 53c path.cpp 918 : PATH: CPath::addSearchPath(data_common/, recursive, not alternative): 'data_common/' is not a directory, I'll call addSearchFile()
2007/01/21 18:19:07 client_ryzom_rd.exe WRN 53c path.cpp 1056 : PATH: CPath::addSearchFile(data_common/, 0, ''): 'data_common/' is not found, skip it (current dir is 'C:/Program Files/Ryzom'
2007/01/21 18:19:07 client_ryzom_rd.exe WRN 53c path.cpp 504 : PATH: CPath::lookup(remap_files.csv): file not found
2007/01/21 18:19:07 client_ryzom_rd.exe INF 53c path.cpp 918 : PATH: CPath::addSearchPath(data_leveldesign/leveldesign/Game_Elem, not recursive, not alternative): 'data_leveldesign/leveldesign/Game_Elem' is not a directory, I'll call addSearchFile()
2007/01/21 18:19:07 client_ryzom_rd.exe WRN 53c path.cpp 1056 : PATH: CPath::addSearchFile(data_leveldesign/leveldesign/Game_Elem, 0, ''): 'data_leveldesign/leveldesign/Game_Elem' is not found, skip it (current dir is 'C:/Program Files/Ryzom'
2007/01/21 18:19:07 client_ryzom_rd.exe INF 53c init.cpp 882 : PROFILE: 0 seconds for Add search paths Data
2007/01/21 18:19:07 client_ryzom_rd.exe INF 53c init.cpp 888 : PROFILE: 2 seconds for prelogInit
2007/01/21 18:19:07 client_ryzom_rd.exe INF 53c client.cpp 472 : Pre-Login Init of Ryzom success
2007/01/21 18:19:07 client_ryzom_rd.exe INF 53c client.cpp 475 : Login of Ryzom...
2007/01/21 18:19:12 client_ryzom_rd.exe WRN 53c custom_mouse.cpp 193 : Resampling mouse curs_pick.tga cursor : initial size = 32 x 32, new size = 27 x 27
2007/01/21 18:19:12 client_ryzom_rd.exe WRN 53c custom_mouse.cpp 193 : Resampling mouse curs_resize_bl_tr.tga cursor : initial size = 24 x 24, new size = 20 x 20
2007/01/21 18:19:12 client_ryzom_rd.exe WRN 53c custom_mouse.cpp 193 : Resampling mouse curs_resize_br_tl.tga cursor : initial size = 25 x 25, new size = 21 x 21
2007/01/21 18:19:12 client_ryzom_rd.exe WRN 53c custom_mouse.cpp 193 : Resampling mouse curs_resize_lr.tga cursor : initial size = 32 x 32, new size = 27 x 27
2007/01/21 18:19:12 client_ryzom_rd.exe WRN 53c custom_mouse.cpp 193 : Resampling mouse curs_resize_tb.tga cursor : initial size = 33 x 33, new size = 28 x 28
2007/01/21 18:19:12 client_ryzom_rd.exe WRN 53c custom_mouse.cpp 193 : Resampling mouse curs_rotate.tga cursor : initial size = 35 x 35, new size = 29 x 29
2007/01/21 18:19:12 client_ryzom_rd.exe WRN 53c custom_mouse.cpp 193 : Resampling mouse curs_scale.tga cursor : initial size = 35 x 35, new size = 29 x 29
2007/01/21 18:19:12 client_ryzom_rd.exe WRN 53c custom_mouse.cpp 193 : Resampling mouse curs_can_pan.tga cursor : initial size = 35 x 35, new size = 29 x 29
2007/01/21 18:19:12 client_ryzom_rd.exe WRN 53c custom_mouse.cpp 193 : Resampling mouse curs_default.tga cursor : initial size = 26 x 26, new size = 22 x 22
2007/01/21 18:19:12 client_ryzom_rd.exe WRN 53c custom_mouse.cpp 193 : Resampling mouse curs_pan.tga cursor : initial size = 42 x 42, new size = 35 x 35
2007/01/21 18:19:12 client_ryzom_rd.exe WRN 53c custom_mouse.cpp 222 : Resampling mouse curs_pan.tga cursor : initial size = 35 x 35, new size = 32 x 32
2007/01/21 18:19:12 client_ryzom_rd.exe WRN 53c custom_mouse.cpp 193 : Resampling mouse curs_l.tga cursor : initial size = 32 x 32, new size = 27 x 27
2007/01/21 18:19:12 client_ryzom_rd.exe WRN 53c custom_mouse.cpp 193 : Resampling mouse curs_r.tga cursor : initial size = 30 x 30, new size = 25 x 25
2007/01/21 18:19:12 client_ryzom_rd.exe WRN 53c custom_mouse.cpp 193 : Resampling mouse curs_m.tga cursor : initial size = 24 x 24, new size = 20 x 20
2007/01/21 18:19:12 client_ryzom_rd.exe WRN 53c custom_mouse.cpp 193 : Resampling mouse text_cursor.tga cursor : initial size = 2 x 2, new size = 1 x 1
2007/01/21 18:19:13 client_ryzom_rd.exe WRN 53c i18n.cpp 194 : I18N: The string uiLodValue did not exist in language en (display once)
2007/01/21 18:19:13 client_ryzom_rd.exe WRN 53c interface_parser.cpp 2902 : <CInterfaceParser::splitLinkTarget> can't find target link webstart
2007/01/21 18:19:13 client_ryzom_rd.exe WRN 53c interface_parser.cpp 2934 : <CInterfaceParser::splitLinkTargets> Can't get link target
2007/01/21 18:19:13 client_ryzom_rd.exe INF 53c interface_parser.cpp 2153 : no group found for webstart
2007/01/21 18:19:13 client_ryzom_rd.exe WRN 53c interface_parser.cpp 864 : could not parse tree
2007/01/21 18:19:13 client_ryzom_rd.exe INF 53c interface_parser.cpp 2360 : the element ui:login:catdisp:content:cat_win was not found as ui:login:catdisp:content:scroll_bar position reference
2007/01/21 18:19:13 client_ryzom_rd.exe INF 53c login.cpp 621 : Using verbose log mode
2007/01/21 18:19:13 client_ryzom_rd.exe INF 53c login.cpp 499 : Using verbose log mode
2007/01/21 18:19:13 client_ryzom_rd.exe WRN 53c login.cpp 706 : Can't get the reg key 'Login'
2007/01/21 18:19:13 client_ryzom_rd.exe INF 53c login.cpp 1580 : CAHInitResLod called
-------------------------------
User Crash Callback:
-------------------------------
UserId: 4294967295
HomeId: 0
ShardId: 0
On a Mainland Shard
Application: ryzom_live
No user entity informations
ViewPosition: 0.00 0.00 0.00
Time in game: 0h 17min 8sec
LocalTime: 2007/01/21 18:19:13
ServerTick: 0
ConnectState: NotInitialised
LocalAddress: :0 (0.0.0.0)
Language: English
ClientVersion: 1.2.0.800
PatchVersion:
Client is online
NumServerHOP: 0
NumFarTP: 0
NumReselectPerso: 0
Connection Events:
Memory: 390MB/1022MB
Process Virtual Memory: 227MB
NeL Memory: 0B
OS: Microsoft Windows XP Service Pack 2 (Build 2600) (5.1 2600)
Processor: AMD Athlon(tm) 64 X2 Dual Core Processor 3800+ / x86 Family 15 Model 75 Stepping 2 / AuthenticAMD / 2004MHz / 2 Processors found
CPUID: 178bfbff
HT: NO
CpuMask: 1
NeL3D: OpenGL / NVIDIA Corporation / GeForce 7300 GS/PCI/SSE2/3DNOW! / 2.0.3
3DCard: NVIDIA GeForce 7300 GS, version 9.3.7.1
No sound
-------------------------------

[Zerlin]

Access Violations before getting launcher window up are usually related to RAM module or motherboard driver issues. http://www.memtest.org has some apps (CD or disk) that can be used to test your RAM.

Some firewalls can also cause the client to crash if the game is not allowed full access or the port aren't opened. Look in the Networking FAQ sticky to see the ports needed.

[neil46an]

Attempted all the firewall fixes, and still the same problem. Please note in my original post that I attempted memtest before posting. Oh well... hopefully Vanguard will not crash before I even get a login screen.

Thanks anyway!

[blaah]

Attempted all the firewall fixes, and still the same problem. Please note in my original post that I attempted memtest before posting. Oh well...

try ryzom_recover.exe from Ryzom folder. maybe...

[neil46an]

Hey whaddayaknow the recovery program worked. And just before I was going to uninstall! Thanks for the advice blaah.