Whats up with billing?

[graill]

billing is still messed up. i have a rolling battle with ryzom billing as i have a 6 month or 1 year sub whichever it was $70.44 nov 2 2006.

playing ping pong email with support, them telling me i havent got a long sub my visa, and transaction number showing differently.

right now i am at the "please wait till the holidays are over before we can sort this out, sorry for the inconvienience" reply, and yes it was in those words.

the 3rd is coming up fast if i get charged i will have no choice but to submit them to visa fraud.

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update 4 jan 07

they haved moved my ticket to low priority and charged my card, i have since then reported the billing dept to visa fraud.

what will it take to fix this?

[shadowweb]

This is being dealt with by email support.

[graill]

This is being dealt with by email support.

no its not shadoweb.

what they are doing is to tell me on nov 6th 06 i was not charged the amount i was charged, though my card statement shows otherwise they said they brought up the nov billing and it showed a 1 month charge which is a lie, plain and simple, you folks make up records as you go now when you cant find anything?

this is account support, how about the support and not the half stepping?
it would really be appreciated, i dont thnk this is the best way for the new company to solve a problem, by dismissing it.

[slay13]

I've also had a guild friend who was forced out recently after being "doublebilled" or however you'd like to phrase it. He was using visa, so i don't know if its simply a problem only for credit card uses, but he also felt pretty robbed and didnt feel satisfied with the email responses that he had gotten also.

I use paypal, and pay through the european version that ryzom takes(don't remember the name off the top of my head), Its about $2 more a month though then credit cards(credit cards are evil, i dont use em =P)..but i've not had any problems with them so far using this method. Might be worth a try if your not at your wits end and want to try an alternative paying method.

[slay13]

Actually scratch that...paypal is still down, heres to hopin they get it back up before my sub runs out next week