Offerings

[raven41]

Yes communication was bad, But doesn't change the fact the GF hasn't had a whole lot of time to take over a large operation... It doesn't matter that they are a huge company... It still takes longer then 1-2 weeks to gain complete control and know where/how everything is/works... I seriously doubt you could handle it better... after two weeks...

Maybe you forget, that its not the entire company thats working on Ryzom either... they still have all there other web based games to run... So its still a small portion that has JUST taken control.

As for my first response... I had to re read it cus I went to sleep withing 5 mins after typing it lol... But I even stated it was frustration at the bottom, So if any of you statement(after that) was aimed at me, You have now become a hypocrite.

Next time try this...--> Talk with your friends in game,Vent ya frustration on them... THEN come to the forums and post if you don't want any negative responses... Or, just be ready for them, and leave your insults somewhere else... or you will only continue to be insulted and not taken seriously.

[sx4rlet]

one thing this whole thread makes me wonder about... did you ever try any other mmorpg out there, kirzen?
I mean, sure communication can be better, but have you tried Dark and Light, SWG or Eve when something went wrong?

The only games I have found better at communicating with the players have been Seed (which went bancrupt) and Spellborn (still in Beta). Marjo posts quite often on our forums, with some answers to keep us happy. I've never seen any 'big' company do that...
And I think some of the former SWG players know more about that too..

[kirzen]

one thing this whole thread makes me wonder about... did you ever try any other mmorpg out there, kirzen?
I mean, sure communication can be better, but have you tried Dark and Light, SWG or Eve when something went wrong?

The only games I have found better at communicating with the players have been Seed (which went bancrupt) and Spellborn (still in Beta). Marjo posts quite often on our forums, with some answers to keep us happy. I've never seen any 'big' company do that...
And I think some of the former SWG players know more about that too..

Diablo 2 / EQ 1 / EQ 2 / CoH / CoV / Flyff / Rakion / Albatross 18 / Triglav

Four major MMO games, three minor MMO games, and two browser based MMOs.

Common to all seven of the companties involved, is that when something goes wrong the main page is still fully up and a news release has been presented to the gaming populace to let the players know what's going on. Even with the -tiny- little games from Singapore like Flyff or Rakion, who aren't international companies, and are on their very first massive online offering, and who barely have a grasp of the english language (or at least significantly less so than GameForge seems to).

GF just needs to know that in the international industry, silence isn't a policy, it isn't even an option.

[vguerin]

GF just needs to know that in the international industry, silence isn't a policy, it isn't even an option.

MMO is not what the question was... She said mmorpg, they are not the same. Using BattleNet in your argument fails it... We are not matching a few people up for a short game... we match everyone up continuously.

I am not a fanboy like my friend, but you failed to meet the dispute criteria. Both in my job and in my at home games/browsing I have seen the holiday's challenges for networking. I would hope we get more than heresay about the downtime, but realise there is more than you clicking an icon to making things happen.

There were some failures, but you're making alot of noise over small stuff. GF needs to grab the reigns on this surely... but stuff happens.

[apziro]

Well sheesh.

We all love this game, and we all know that taking over a business of this kind can (and more than likely will) cause issues of different kinds. I'm not about to quit the game, and I will stay optimistic for the future, but that being said, the ciriticism of how the handover has been resolved is legit.

One thing that has disappointed me hugely is that it's actually left to the player base to translate an interview with the new owners to english. A french company, running a game where the majority prefers english for communication, is sold, and the only official press statement is in german?

Visiting http://www.gameforge.de doesn't even reveal that this company now owns Ryzom.

The issues now seem resolved, but there's not even a "sorry about the downtime, Bob spilled coffee" on the newspage? Are we getting reimbursed?

Yes, lotsa people will always feel "this was the most inconvenient time"... but january 1st? If you're not hung over and want to chill in front of your computer, you're either not a gamer, or so much of a gamer that any day without your connection is a disaster. And NO I'm not blaming them that the downtime hits today. I'm blaming them that even when it happens this day, they don't issue an apology of ANY kind.

Klients is all well and good, except during the downtime you couldn't get your hands that either if you didn't already have it.

This is a harsh industry, but GF should know that. Anyone out there challenging the common whiner to do a better job - well sheesh, the common whiner wouldn't throw themselves into this kinda deal. The common whiner is a paying customer, who happily gives his money to a company, hoping for them to supply him with his favourite entertainment. Especially on january 1st.

It's not our job to keep their crew calm, happy, and assured that we all think they're doing great. It's the crews job to give us the product we payed for. When they fail, and don't even follow up with some info, we're allowed to vent our frustration.

And what does it all help? Well, if they continue to think this kind of treatment is well accepted, and we'll all be here, smiling, cheering for them, why should they improve?

Don't flame a guy for being unhappy that he can't get what he payed for, and can't even be told why.

[Phelan]

Alright Communication should have been better. It will improve.

There will be a news explaining what happened.

Somethings need to be explained though. Gameforge is not some multinationalsupercooperation. We are a company with around 40 employees. We are a gaming company through and through, guess we just had a bit more luck and a bit more financial skills than Nevrax. We got the news that we have gotten the deal Thursday before Christmas, until now it is still not finalized and we are waiting for some essential documents.
I agree, there can be no excuse for this downtime, believe me, Gameforge was even more upset than you guys.
What have we changed until yesterday?
Nothing. The same provider is running the servers, the same people of Nevrax are monitoring them. We are not arrogant enough to buy a company that has done a great job for years and then get in for a day and think we know all better and start changing things instantly. Before we make changes, we need to find out what has to be changed.
In short, we want to understand the company before we act. Any other approach would just be ignorant and stupid.

Some here seem to be thinking we just bought the game. That is not the case, we bought a whole company, Nevrax.

Phelan

[dakhound]

Alright Communication should have been better. It will improve.

There will be a news explaining what happened.

Somethings need to be explained though. Gameforge is not some multinationalsupercooperation. We are a company with around 40 employees. We are a gaming company through and through, guess we just had a bit more luck and a bit more financial skills than Nevrax. We got the news that we have gotten the deal Thursday before Christmas, until now it is still not finalized and we are waiting for some essential documents.
I agree, there can be no excuse for this downtime, believe me, Gameforge was even more upset than you guys.
What have we changed until yesterday?
Nothing. The same provider is running the servers, the same people of Nevrax are monitoring them. We are not arrogant enough to buy a company that has done a great job for years and then get in for a day and think we know all better and start changing things instantly. Before we make changes, we need to find out what has to be changed.
In short, we want to understand the company before we act. Any other approach would just be ignorant and stupid.

Some here seem to be thinking we just bought the game. That is not the case, we bought a whole company, Nevrax.

Phelan

nice of you to answer m8,

tho I dont agree with the original thrust of the thread in the first place

[Phelan]

tho I dont agree with the original thrust of the thread in the first place

Well.. I can understand the post entirely. I wasn't in a great mood myself..

[tr808]

Hehehe, people tend to go on haywire when they miss their daily fix

[mithur]

The people have to understand that **** happens, all the time. Usually, there are people there to fix it, but the January first, there aren't. I'm not speaking about jolt and Nevrax; there are a lot of other dependencies in this service: the power source, the network connections... if any of them have a problem, it will take far more time than in a normal day.

It appear that it has been power shortages. It screw the things being nevrax, gameforge or any other company in command.