Offerings

[acridiel]

Whoops, sorry meant 1 am...
My bad. *yawn, now realy off to bed*

[jennaelf]

I think Ryzom has spoiled some of you and you need to calm down and be realistic. The fact that there are people in Klients even there to tell you that they don't know is more than most games will give you.

You're demanding things over a holiday period when most people aren't even working to begin with, at odd hours of the day when people are asleep, on vacation, or otherwise not attached to their computers via an umbilical cord called a cable line.

In game, Zerlin has mentioned a fire in the data center. Now, instead of being so demanding and spoiled, take a deep breath and consider that a day without a game is better than the bulk of the data being lost entirely.

The CSR people are doing what they can, and I'm sure Jolt is doing what they can to get this all fixed and back on track. Most of them without sleep, on their holiday. I'm sure you'd love it if your workplace called up and said "Yeah, I know it's Christmas (or New Years, or whatever), but you need to come in, NOW."

So yes. Cut them some slack. As to GameForge itself?

Stop demonizing the "corporate entity". It's ridiculous. Just because a company makes money, and doesn't post an FYI doesn't mean it has an anal-cranial inversion. In fact, the corporate aspect of GameForge has little to nothing to do with the hardware/softward crashes, etc. The people who do have been working their butts off to fix things, and most of them are not in open communication with one another. ... Also, GameForge did participate in an interview as I understand it.

Sit back, calm down. Read a book, watch a movie, load up that NWN2 disc you bought when it came out and never loaded (*cough*)...

No, I'm not happy about this either, but I'm not going to spew vitrol at anyone about it. Doesn't help in the long run and only encourages others to get worked up.

"_ _ _ _ Happens."

Something to remember.

Also of note "You" here is used in the plural non-specific.

[nevarion]

Very well said.

[rundll32]

Jesus christ give it a rest. Theyre having some trouble, im sure it will be fixed. Just wait until it is.

And to the first poster who abused Gameforge, the site used to go down under nevrax management aswell.

[tr808]

Nice post really, but i think in a 24/7 online society like us today, u cant give the argument of it being holidays now. For the rest nice post, still with the downtime presented to us some sort of information would kept us all from posting.

[ffxjosh]

For the rest nice post, still with the downtime presented to us some sort of information would kept us all from posting.

haha to do an acri

Post it in This Thread. ask for a "up to the minute" response form GF in the forums. (or watever )

[tr808]

im not asking for a up to minute response on the forums, but when ur servers are down for 20 hours+ and the forums and website being down for like whole the day here in europe on a day many people are planning to play the game, then i think a little post from anyone would kept a lot of us from posting.

[threbus]

im not asking for a up to minute response on the forums, but when ur servers are down for 20 hours+ and the forums and website being down for like whole the day here in europe on a day many people are planning to play the game, then i think a little post from anyone would kept a lot of us from posting.

Now while I would totally agree with this on a normal occasion I do not now. As jennaelf mentioned before there aparently was a fire in the data center, you can't except them to keep the servers runing in that situation.
We should be very happy that servers are back up right now at all.

As for them having to post, that is not too easy when, as you mentioned, the forums and website are down.

Edit: Also aimed at your prevorious post wich I did not quote.

[gendriks]

So the data center caught on fire?

Somebody partied too hard, apparently.

[XoloX]

Not really adding valuable information here, but I'll post anyway

*singing with the rest*
Downtimes can occur, do occur and will happen.
*stops singing and imitates a more serious expression*


At downtimes paying customers will be upset and trialists will get a nice expression about server stability -even if it might not be representative-. Another rule of online business that is.
It will also happen at times that will feel most inconvenient for many. I'm no difference there either, for the first time in weeks I would have had some time to play again...

Also, the homepage(s) should not go down, agreed with that. Maybe it's time to move the pages to a GameForge domain, away from the game servers' IPs, if current contracts allow to do so.

GMs and guides, the people that communicate with us playing folk firsthand, don't work on the servers. They can be considered lucky if they even get any second hand information about technical issues. At least under regular circumstances.

Unforseen things will happen when complicated networking is going face to face with complex databases and operating systems setups. That is known. And that's why I have to work at times of the day and days of the year that causes other people to tell me that I must sick as well. Another rule of business.
I'm very certain that just somebody has been working on whatever occured. Very likely it has also been a chain of effects, with us on the receiving end, that made a lot of different someones' days working on it.

The problem is, as mentioned a lot during the last hours, nobody ever told us. At times nobody would even have been able to as all the means of reaching anything associated to SoR was unreachable.

Lack of communication itself is not a new phenomena around here, though. Nevrax already did a marvelous job at not talking to us, taken aside a short span of time when they had promised to do better and even did for a very short while. And it doesn't matter a single bit if communication has still been better than at Game X or company Y. I hope that GameForge will not consider this a heritage to continue. It will be dispositive for many existing and new customers - as the threads at this time of crisis prove.
I will assume that the current lack of communication is due to distractions of daily chores of the takeover, the holidays and, hopefully, the intention of not wanting to present insignificant claptrap just for the sake of talking itself before knowing their new ways around.
Still, every bit of guessing clientside will make things worse and will be paid for in faith.

The burden of handling the missing communication has always been on the CSRs. And they did a marvelous job at it, too. Even though the QoS has decreased since MDO was replaced (for the Europeans), if anyone remembers, Jolt has proven itself to have performed almost as well at it. Needless to add, our customer support is unequaled by any of the more popular MMOs out there and set a new benchmark for all new MMOs to follow.

Yes, this is to be read as yet another plea for communication.
Again.
As has been said already: a lot of nasty stuff would be forgiven even by paying customers as long as they're communicated sensibly.
Or communicated at all.
Or sometimes, if there were means of communication at all.

Did anybody ever lose confidence in a product formerly trusted?
What happened next?

GameForge, it looks like your grace period has been shortened or ended with the current problems.
Talk to us.