Complaints? You're Kidding Me, Right?

[stellus]

So Nevvy will be changing around and fixing a lot of the skills in the upcoming "Patch 1". They become aware of the fact that because of these changes, people may have a reason to pick them up or discard them, but cannot because they've already spent their SP on other things.

So what does Nevvy do? They allow the players to completely redo their skill system so they are able to right the wrong. We're given a free respecification after patch 1 goes live.

Nevvy also realizes that the NA customers are experiencing a lot of lag due to server locations. Nevvy is aware of this and they decide on giving NA players a FREE week of Ryzom.

Next, the player community voices their opinion on how Nevrax should go about attracting new players. Some suggest a Buddy Trial where a current subscriber can invite a friend to try out the game for 14 days. Other players suggest getting some reviews out on major game sites. So Nevvy calls up IGN and invites them to review the game. Then there are some other players who feel that Nevrax should get some boxes out on the shelves at local game stores such as EBGames and Gamestop. Nevrax responds and does ALL OF THE ABOVE. A week later, I find several boxes on display in the stores mentioned above.

And now the community is COMPLAINING? Excuse me friends, but I, for one, am extremely impressed with the way the NA Nevrax CS and PR team is handling things. They are listening to their customers and giving them what they want. I can't think of anything wrong to come out of any of their actions, actions that are meant to give us, the paying customers, what we want. I can't imagine why anyone would complain after getting all of the above benefits, some which we weren't even expecting.

I think some people need to be more aware of what Nevrax is doing for their community and be a little more grateful for the things they've done for us. I mean, hell, we're actually being treated like we're paying them!

[euwest]

i've got tears in my eyes.

i love you nevvy!

[eschiava]

I would love for anyone who finds a need to complain with all that "Nevvy" is doing to check out Lineage 2 or SWG for a month or two. Don't give up your subscription here, but do a little field research on how some others handle customer support. For anyone who is unfamiliar with the level of support of these companies that research would be a real eye openner, I promise!

Miy

[tayster]

There will alway be whiners and complainers. Can't stop them. Sad if you ask me.

[stellus]

Well said. Lineage 2 provided me with some of the worst CS I've experienced.

"/gm Yeah I just fell through the world and somehow managed to collapse and die. I'm stuck and dropped one of my weapons in the process. It seems as if my pet wolf also died, but he's still up above me"

3 hours later...

"Hello, I'm sorry but please try restarting Lineage 2. Thanks - CS"
"Ending Petition"

Wow, thanks NCsoft -_-

[evalisa]

lol, yea i remember l2 CS

as far as "The community complaining" it is not the community, most the community are thankfull for nevvy's CSA's

its just the few people with no lifes insulting everything that are the loudest

thankfully they banned one of the worst ones

[stellus]

Cerest at Work

[evalisa]

lol
sounds about right, other than she might get a little offended by beign shown as a big fat male

[lupine04]

Cerest at Work

Holy cow.. is that an old photo of Andre The Giant?

Anyway..

I agree.. I find myself scratching my head quite often at the things that people will treat as major problems... on this forum and elsewhere. Can't seem to stop 'em from coming around... but at least we have a Moderator who knows when to say "enough is enough" and put an end to it.. and then does so

Other forums let those types of threads just go on and on and on.. I think I remember one thread for Lineage 2 going up into 40 or 50 pages.. and it was the same stuff repeated over and over..

[raynes]

So what does Nevvy do? They allow the players to completely redo their skill system so they are able to right the wrong. We're given a free respecification after patch 1 goes live.

Is that true? Wow I really didn't expect that at all.