Xavier's still at it :)

[jonasq]

Not exactly. Decissions on if something is harrasement or deserves a ban goes through Jolt staff ....

Where du you got this info from?

Mikira
CoMa
Leanon

[sprite]

Oh I can see this thread taking on a whole new dimension

[ashling]

Ashling, I wonder whether you read what I say. It seems you're not.

I did I'm just not agreeing

You've made some good points keithlan but unless I missed something (possible) your saying that the new customer service system will work exactly the same as it does currently but with Jolt taken out of the picture we don't know who will take over their role of organising volinteers and filtering the reports from those volinteers down before passing the serious ones onto Nevrex (that's if Jolt doesn't decide on bans which I have no idea on and your not sure 100% sure on).

Now remove Jolt and someone has to take over their job of filtering down reports and organising the volinteers. So either Ryzom.org will need payed staff to do it or they will move all of that to the volinteers as well?

[ashling]

Where du you got this info from?

Mikira
CoMa
Leanon

Honestly? I'm guessing from experiance with customer service and what seems likely. When I've reported harrasement I've talked to a CSR and then been told the report would be looked over by Zerlin who would get back to me about it.

My guesses on how it works could all be wrong of course so maybe I should stop making them lol

[kiexa]

Other concerns i have are as follows:

Opening up all the lore/artwork is gonna destroy the story, everyone will know the answers to the questions that kept us imersed in the game for 2½ years. "who are the karavan" "what is the dragon" "where is jena" "where did the goo come from" "where is the dragon" "who is Ma Duk" "who dropped the teraforming bomb" "where is atys". If the .org plan works, wont we be free to download the answers to these questions next week? wheres the fun in that?

Jolt have a much more important role than just hosting, they are the GM`s, they train the CSR, they are on call 24 hours a day, they have thier own code of conduct and strict rules, all that would go out the window with a open source 15 year old GM "look at me! i can kill players with a click of a button" its gonna happen. Ryzom wouldnt be the same without Souls, Tigs, Shads and Zerl, its thier 10+ years experience at running things flawlessly that appeals to alot of people. Throwing that out the window is the worst mistake you could make.

This whole chop and change business plan highlighted by Anissa just proves that they dont know what they are doing and how to run a large project like this. they are over thier heads, wow so they have 3 people, Xavier, a free internet guy, and a former head of Nevrax, must be great then

wanted to write more but laptop battery about to run out

[keithlan]

You've made some good points keithlan but unless I missed something (possible) your saying that the new customer service system will work exactly the same as it does currently but with Jolt taken out of the picture we don't know who will take over their role of organising volinteers and filtering the reports from those volinteers down before passing the serious ones onto Nevrex (that's if Jolt doesn't decide on bans which I have no idea on and your not sure 100% sure on).

That's not what I said, actually.

What I said is that there is no reason why it would not work the same way. What I said is that a volunteer program can work, because it does work now, with proper direction, I agree. I didn't say the system will remain the same, I'm so far a simple project supporter (although I plan to become more involved if the project succeeds). To be honest, I don't think these issues have been debated now, but I guess you can ask or contribute directly on the project's forum.

What I am fighting here is the assumption that you seem to make that it will go havoc if the project finally suceeds, whereas it would not if another company buys the ryzom assets.

[ashling]

That's not what I said, actually.

What I said is that there is no reason why it would not work the same way. What I said is that a volunteer program can work, because it does work now, with proper direction, I agree. I didn't say the system will remain the same, I'm so far a simple project supporter (although I plan to become more involved if the project succeeds). To be honest, I don't think these issues have been debated now, but I guess you can ask or contribute directly on the project's forum.

Ahh ok, then sorry keithlan I did misunderstand what you were saying and you've made a fair point but I still feel they are risking the best customer service set up in MMOs for maybes and possibles and I'd prefer they did not.

What I am fighting here is the assumption that you seem to make that it will go havoc if the project finally suceeds, whereas it would not if another company buys the ryzom assets.

I'm not completely sure what you mean by go havoc there but I should say that this isn't a uniquely Ryzom.org complaint for me. I would be unhappy with any company removing Jolt from the customer service here and that I don't mean to sound like I'm judging the whole bid just on that. Ryzom.org might not be my first choice (CCP would be if they were biding ) but I'd much prefer Ryzom.org to SoE or EA!

[keithlan]

Opening up all the lore/artwork is gonna destroy the story, everyone will know the answers to the questions that kept us imersed in the game for 2½ years. "who are the karavan" "what is the dragon" "where is jena" "where did the goo come from" "where is the dragon" "who is Ma Duk" "who dropped the teraforming bomb" "where is atys". If the .org plan works, wont we be free to download the answers to these questions next week? wheres the fun in that?

I think, but this is my personal opinion, that once we release this, we will be able to build on that. We will be able to create new stories, to finally create the Saga, which is not supposed to be an obscure and secret information, but an evolving story with strong foundations. The story begins with the background, it does not stop with it.

Jolt have a much more important role than just hosting, they are the GM`s, they train the CSR, they are on call 24 hours a day, they have thier own code of conduct and strict rules, all that would go out the window with a open source 15 year old GM "look at me! i can kill players with a click of a button" its gonna happen. Ryzom wouldnt be the same without Souls, Tigs, Shads and Zerl, its thier 10+ years experience at running things flawlessly that appeals to alot of people. Throwing that out the window is the worst mistake you could make.

I think you give a little too much importance to Jolt people here. I'm not saying they're not good at what they do (I have my own opinion here but it's my business), but what you think is currently done by Jolt people is mostly done by volunteers. Here also there might be different experiences from server to server, as I don't think many people are so happy with Jolt services in the french-speaking community.

This whole chop and change business plan highlighted by Anissa just proves that they dont know what they are doing and how to run a large project like this. they are over thier heads, wow so they have 3 people, Xavier, a free internet guy, and a former head of Nevrax, must be great then

That's your opinion and you're entitled to it, but your point doesn't prove anything. You don't know these people; I personally see the change in the business plan, and specially the way they expressed it and showed it to the community, as a guarantee and proof of their good-will and their dedication.

There are much more than three people behind that project, and all these people might well be over their heads and know nothing. I find them quite professional in the way they currently handle things.

[iphdrunk]

There are much more than three people behind that project, and all these people might well be over their heads and know nothing. I find them quite professional in the way they currently handle things.

Valid point: I guess it is just matter of opinion, since we, at the English shards, our contact has been Jolt which some (including me) find them quite professional, and we are, of course, wary of changing a team that works well.

You don't know these people; I personally see the change in the business plan, and specially the way they expressed it and showed it to the community, as a guarantee and proof of their good-will and their dedication.

And here is where we slightly disagree. I have no reason not to trust them, of course, but seeing the SAS creation, and how there are 3 parties involved now, 2 of them being funding investors and having 2/3ds of the share, this *change* in the business plan is for me, less guarantees that it will be a community, non-profit based effort. If those 2 partners agree on something, our opinion is secondary. Unfounded suspicion? probably.

[kiexa]

other worries:

everyone knows there are hidden statistics/characteristics on materials that define the way crafting works and its those hidden stats that makes crafting so complex. open source, nothing is hidden anymore, so the whole crafting profession would be screwed.

same with hunting, the ai of how to kill Aen, Pei etc will be on a plate for anyone who looks inside the code.

if information like this was kept remotely on the server and the server code wasnt released id feel much happier.

hacks, bots, mods, will appear imediatly because its an mmo, half the open source modders will be making the hacks, the other half will be cleaning up the mess.

Xavier will take a wage out of this I guess one of those profit taking companies is one he set up overnight, how else can he afford to pay for that nice apartment .

75k euro donated so far, until i see i breakdown of where that dapper will be spent i wont support or donate. I think most of know a little about Xavier, know that he was sacked, know that he stole email addresses from Nevrax, know that his business model was wrote on a whim and has had to be rewritten. What i`ve seen so far isnt at all impressive, but wish them luck if thier bid suceeds, they will need it.