About your account during the transition period

[shadowweb]

Please keep this forum for account support.

[jintalin]

i have a question tiny question: us that where 24 hours+ too late in renewing do we lose our accounts because i tried logging in to account payment profile with the correct login and password and it just says invalid login

[thlau]

i have a question tiny question: us that where 24 hours+ too late in renewing do we lose our accounts because i tried logging in to account payment profile with the correct login and password and it just says invalid login

Did you use your game password, or the account password that you received as email?

[shadowweb]

The billing is now open. thank you so much for your patience.

[groundz]

I downloaded the free trial, and tried to subscribe online , but my account is still only in free trial mode.

When I check my profile it says Purchasing options deactivated, since you already have a PayByCash transaction pending.

and my account events shows ;

Account events
Event Id Date Description
432006 December 23 2006 - ? Free Trial: Ruins of Silan
433964 December 27 2006 Online purchase of Ryzom
433968 December 27 2006 Online purchase of Ryzom

It froze the first time, so i had to try again, which is why it shows 2 purchases

why is my account not changed to a full one?