Error

[larsie93]

I've a problem starting the game. When I've started the game and logged in and he is going to connect suddenly the game window disapears and I get this NeL error saying:

A fatal error occurs. The program must quit
ProcName: client_ryzom_rd.exe
Date: 2006/12/03 19:10:41
File: R:\code\ryzom\src_v2\client\connection.cpp
Line: 605
FuncName: <Unknown>
Reason: connection : FS refused the connection (Socket error: Hostname resolution failed for rsfe125.juk.shards.nevrax.com (11004: )).
-------------------------------

Log with no filter:
-------------------------------
2006/12/03 19:10:19 client_ryzom_rd.exe INF 22c sample_bank.cpp 252 : Loading sample bank ui_outgame
2006/12/03 19:10:20 client_ryzom_rd.exe WRN 22c custom_mouse.cpp 193 : Resampling mouse curs_scale.tga cursor : initial size = 36 x 36, new size = 30 x 30
2006/12/03 19:10:20 client_ryzom_rd.exe WRN 22c custom_mouse.cpp 193 : Resampling mouse curs_default.tga cursor : initial size = 27 x 27, new size = 22 x 22
2006/12/03 19:10:20 client_ryzom_rd.exe WRN 22c custom_mouse.cpp 193 : Resampling mouse curs_rotate.tga cursor : initial size = 35 x 35, new size = 29 x 29
2006/12/03 19:10:20 client_ryzom_rd.exe WRN 22c custom_mouse.cpp 193 : Resampling mouse text_cursor.tga cursor : initial size = 2 x 2, new size = 1 x 1
2006/12/03 19:10:20 client_ryzom_rd.exe WRN 22c path.cpp 504 : PATH: CPath::lookup(FY_HOM_idle_face.anim): file not found
2006/12/03 19:10:20 client_ryzom_rd.exe WRN 22c path.cpp 504 : PATH: CPath::lookup(CP_HOM_pose_face.anim): file not found
2006/12/03 19:10:21 client_ryzom_rd.exe WRN 22c path.cpp 504 : PATH: CPath::lookup(CP_HOM_body_face.anim): file not found
2006/12/03 19:10:21 client_ryzom_rd.exe WRN 22c path.cpp 504 : PATH: CPath::lookup(CP_HOM_visage_face.anim): file not found
2006/12/03 19:10:21 client_ryzom_rd.exe WRN 22c path.cpp 504 : PATH: CPath::lookup(CP_HOM_course_face.anim): file not found
2006/12/03 19:10:21 client_ryzom_rd.exe WRN 22c path.cpp 504 : PATH: CPath::lookup(CP_HOM_view_face.anim): file not found
2006/12/03 19:10:21 client_ryzom_rd.exe WRN 22c path.cpp 504 : PATH: CPath::lookup(CP_FY_HOM_species_face.anim): file not found
2006/12/03 19:10:22 client_ryzom_rd.exe WRN 22c path.cpp 504 : PATH: CPath::lookup(CP_MA_HOM_species_face.anim): file not found
2006/12/03 19:10:22 client_ryzom_rd.exe WRN 22c path.cpp 504 : PATH: CPath::lookup(CP_TR_HOM_species_face.anim): file not found
2006/12/03 19:10:22 client_ryzom_rd.exe WRN 22c path.cpp 504 : PATH: CPath::lookup(CP_ZO_HOM_species_face.anim): file not found
2006/12/03 19:10:22 client_ryzom_rd.exe WRN 22c path.cpp 504 : PATH: CPath::lookup(CP_HOM_select_face.anim): file not found
2006/12/03 19:10:23 client_ryzom_rd.exe WRN 22c path.cpp 504 : PATH: CPath::lookup(FY_HOF_A_idle_face.anim): file not found
2006/12/03 19:10:23 client_ryzom_rd.exe WRN 22c path.cpp 504 : PATH: CPath::lookup(CP_HOF_pose_face.anim): file not found
2006/12/03 19:10:23 client_ryzom_rd.exe WRN 22c path.cpp 504 : PATH: CPath::lookup(CP_HOF_body_face.anim): file not found
2006/12/03 19:10:23 client_ryzom_rd.exe WRN 22c path.cpp 504 : PATH: CPath::lookup(CP_HOF_visage_face.anim): file not found
2006/12/03 19:10:23 client_ryzom_rd.exe WRN 22c path.cpp 504 : PATH: CPath::lookup(CP_HOF_course_face.anim): file not found
2006/12/03 19:10:23 client_ryzom_rd.exe WRN 22c path.cpp 504 : PATH: CPath::lookup(CP_HOF_view_face.anim): file not found
2006/12/03 19:10:23 client_ryzom_rd.exe WRN 22c path.cpp 504 : PATH: CPath::lookup(CP_FY_HOF_species_face.anim): file not found
2006/12/03 19:10:23 client_ryzom_rd.exe WRN 22c path.cpp 504 : PATH: CPath::lookup(CP_MA_HOF_species_face.anim): file not found
2006/12/03 19:10:23 client_ryzom_rd.exe WRN 22c path.cpp 504 : PATH: CPath::lookup(CP_TR_HOF_species_face.anim): file not found
2006/12/03 19:10:23 client_ryzom_rd.exe WRN 22c path.cpp 504 : PATH: CPath::lookup(CP_ZO_HOF_species_face.anim): file not found
2006/12/03 19:10:23 client_ryzom_rd.exe WRN 22c path.cpp 504 : PATH: CPath::lookup(CP_HOF_select_face.anim): file not found
2006/12/03 19:10:25 client_ryzom_rd.exe WRN 22c path.cpp 504 : PATH: CPath::lookup(screen_fyros_1.tga): file not found
2006/12/03 19:10:25 client_ryzom_rd.exe WRN 22c path.cpp 504 : PATH: CPath::lookup(screen_fyros_2.tga): file not found
2006/12/03 19:10:25 client_ryzom_rd.exe WRN 22c path.cpp 504 : PATH: CPath::lookup(branch.tga): file not found
2006/12/03 19:10:25 client_ryzom_rd.exe WRN 22c path.cpp 504 : PATH: CPath::lookup(branch.tga): file not found
2006/12/03 19:10:25 client_ryzom_rd.exe INF 22c connection.cpp 338 : PROFILE: 6 seconds (7 total) for Initializing outgame
2006/12/03 19:10:25 client_ryzom_rd.exe INF 22c connection.cpp 394 : PROFILE: 0 seconds (7 total) for Initializing user interface
2006/12/03 19:10:25 client_ryzom_rd.exe INF 22c connection.cpp 396 : PROFILE: 7 seconds for connection
2006/12/03 19:10:26 client_ryzom_rd.exe INF 22c config_file.cpp 789 : CF: Setting callback to reload the variable 'SimInLag' in the file 'D:/Program Files/Ryzom/client.cfg' when modified externally (currently unknown)
2006/12/03 19:10:26 client_ryzom_rd.exe INF 22c config_file.cpp 789 : CF: Setting callback to reload the variable 'SimInPacketLost' in the file 'D:/Program Files/Ryzom/client.cfg' when modified externally (currently unknown)
2006/12/03 19:10:26 client_ryzom_rd.exe INF 22c config_file.cpp 789 : CF: Setting callback to reload the variable 'SimOutLag' in the file 'D:/Program Files/Ryzom/client.cfg' when modified externally (currently unknown)
2006/12/03 19:10:26 client_ryzom_rd.exe INF 22c config_file.cpp 789 : CF: Setting callback to reload the variable 'SimOutPacketLost' in the file 'D:/Program Files/Ryzom/client.cfg' when modified externally (currently unknown)
2006/12/03 19:10:26 client_ryzom_rd.exe INF 22c config_file.cpp 789 : CF: Setting callback to reload the variable 'SimOutPacketDuplication' in the file 'D:/Program Files/Ryzom/client.cfg' when modified externally (currently unknown)
2006/12/03 19:10:26 client_ryzom_rd.exe INF 22c config_file.cpp 789 : CF: Setting callback to reload the variable 'SimOutPacketDisordering' in the file 'D:/Program Files/Ryzom/client.cfg' when modified externally (currently unknown)
2006/12/03 19:10:26 client_ryzom_rd.exe INF 22c login_cookie.h 92 : LC: setFromString DE655353|379462D6|000588E1 -> 'DE655353|379462D6|000588E1', isValid: 1
2006/12/03 19:10:26 client_ryzom_rd.exe INF 22c network_connection.cpp 435 : Network initialisation with front end 'rsfe125.juk.shards.nevrax.com:47852' and cookie 'DE655353|379462D6|000588E1'
2006/12/03 19:10:26 client_ryzom_rd.exe INF 22c network_connection.cpp 380 : Half-frequency mode
2006/12/03 19:10:26 client_ryzom_rd.exe DBG 22c config_file.cpp 398 : CF: Adding config file 'D:/Program Files/Ryzom/gamedev.bnp@shards.cfg.' in the config file
2006/12/03 19:10:26 client_ryzom_rd.exe WRN 22c path.cpp 504 : PATH: CPath::lookup(D:/Program Files/Ryzom/gamedev.bnp): file not found
2006/12/03 19:10:26 client_ryzom_rd.exe INF 22c common.cpp 557 : Exception will be launched: Path not found for D:/Program Files/Ryzom/gamedev.bnp
2006/12/03 19:10:26 client_ryzom_rd.exe INF 22c network_connection.cpp 630 : There's no shards.cfg, or bad file format, can't copy common files
2006/12/03 19:10:26 client_ryzom_rd.exe INF 22c network_connection.cpp 633 : CNET[0158DB10]: Connecting to 'rsfe125.juk.shards.nevrax.com:47852' with cookie ''DE655353|379462D6|000588E1''
2006/12/03 19:10:41 client_ryzom_rd.exe DBG 22c inet_address.cpp 242 : LNETL0: Network error: resolution of hostname 'rsfe125.juk.shards.nevrax.com' failed
2006/12/03 19:10:41 client_ryzom_rd.exe INF 22c sock.cpp 116 : LNETL0: Exception will be launched: Socket error: Hostname resolution failed for rsfe125.juk.shards.nevrax.com (11004: )
2006/12/03 19:10:41 client_ryzom_rd.exe ERR 22c connection.cpp 605 : connection : FS refused the connection (Socket error: Hostname resolution failed for rsfe125.juk.shards.nevrax.com (11004: )).
-------------------------------
User Crash Callback:
-------------------------------
UserId: 362721
HomeId: 0
ShardId: 0
On a Mainland Shard
Application: ryzom_live
No user entity informations
ViewPosition: 0.00 0.00 0.00
Time in game: 7h 53min 26sec
LocalTime: 2006/12/03 19:10:42
ServerTick: 0
ConnectState: NotConnected
LocalAddress: :0 (0.0.0.0)
Language: English
ClientVersion: 1.2.0.800
PatchVersion: 606
Client is online
NumServerHOP: 0
NumFarTP: 0
NumReselectPerso: 0
Connection Events:
Memory: 118MB/511MB
Process Virtual Memory: 270MB
NeL Memory: 0B
OS: Microsoft Windows XP Service Pack 2 (Build 2600) (5.1 2600)
Processor: Intel(R) Pentium(R) 4 CPU 3.00GHz / x86 Family 15 Model 2 Stepping 9 / GenuineIntel / 2992MHz / 2 Processors found
CPUID: bfebfbff
HT: YES
CpuMask: 1
NeL3D: Direct3d / ati2dvag.dll / MEDION RADEON 9800XL / \\.\DISPLAY1 / driver version : 6.14.10.6618
3DCard: MEDION RADEON 9800XL, version 6.6.1.8
Sound mixer:
Playing sources: 0
Available tracks: 32
Used tracks: 0
Muted sources: 0
Sources waiting for play: 0
HighestPri: 0 / 2
HighPri: 0 / 4
MidPri: 0 / 6
LowPri: 0 / 8
FreeTracks: 32 / 32
Average update time: 0.000004 msec
Average create time: 0.000000 msec
Estimated CPU: 0.000130%%
Sound driver:
FMod Driver
3d hw buffers: 63
2d hw buffers: 32
-------------------------------

Do you know waht's the problem?
Please help me then..

[Zerlin]

Firewall issue.
Make sure the game client has full access or you have to manually open the required ports as listed in the Networking FAQ and your registration email.