Upgrade to full account via CD ROM and key

[badgeruk]

Hello,
I currently have a trial account and wanted to upgrade to the full account
I purchased the CD ROM of the game in my local Video Game store (called GAME) - as I always like to have the software for games I play.
However I cannot see a way to upgrade my account to a full account.
The only way is where I have to pay £8.49 ( which would be on top the the money I have just paid to buy the CD ROM from the store.
There is no where to enter the CD Key when I try to upgrade my trial account.
However the CD ROM I purchased came with a free first month.
If I cannot upgrade using this CD ROM and key ....it seems like I will have to pay twice...or will I have to create a new account I guess = which I don't want to do.

If possible can someone advise me on this please ?
Regards
Guy

[vguerin]

Jump into Klients (live chat support, check the stickies or main websute under "support") and talk to the CSR team. There may be different pay options these days and they will be able to get you on-track.

[tigane]

Alternatively contact billing-ee@ryzom.com

[badgeruk]

Thanks all - looks like I need to create a new account...no worries