Account Payment

[ambaa]

Hi,

when coming from the Island, i went to sign up, the account page had the signup button at the top, then to the right some reading, it said that when i pay for 1 month, my 2nd will be free.

so..when i now look at my account details it says reccurring payment due on the 18th of september, is this payment going to be taken? or will it only be taken the month after, ie.will it give me september free?

thx

[shadowweb]

"To have access to the mainland, you have to convert your trial account into a paying account. You can then continue playing The Saga of Ryzom for only $ 14.95 (£ 8.49 or € 12.90), and your account will be credited with 1 extra month."

The extra month mentioned is the first month of playing which is credited when you pay the $14.95.

[ambaa]

"To have access to the mainland, you have to convert your trial account into a paying account. You can then continue playing The Saga of Ryzom for only $ 14.95 (£ 8.49 or € 12.90), and your account will be credited with 1 extra month."

The extra month mentioned is the first month of playing which is credited when you pay the $14.95.

i think you didnt quite understand my post, i already am on the mainland, when i signed up, it stated , as i said one month is free, however, you say the first month is free, but it wasnt, the first months payment was taken on the 18 of august, and my account shows the next payment will be taken on the 18 th of september, it says nowhere on my account details that i have a credit of one month, all it states is that i paid my first and the dats for my 2nd.

looking at my account details i am not getting nor have had a free month.

please clarify

thx

[shadowweb]

The first payment is for the first month, the wording meant that the initial payment gives access to the mainland and a month of playtime.

Following this, your account is billed monthly.

The month referred to is the initial month, the offer does not include 2 months of free play for the initial payment.

[ambaa]

The first payment is for the first month, the wording meant that the initial payment gives access to the mainland and a month of playtime.

Following this, your account is billed monthly.

The month referred to is the initial month, the offer does not include 2 months of free play for the initial payment.

what the wording meant and what it states are two different things, it does not state that the initail payment is to "only" gain access to the mainland, it does say however, that when i pay my first month, my 2nd will be free, but this does seem the case now, so the words are misleading, what i dont like is..reading one thing only to find out later it meant something else.

as with all paid sign ups i always copy the pages, i feel this matter of mis wording needs looking into.

regards

ps..im an adult of 41 years old, if i want to play something i will pay for it without question, but what i wont accept is being mislead concerning my payments.

i like the game, but this concerning billing is rather annoying.

[ydyp1978]

Ambaa if I follow your logic I would go complain to my shopkeeper for letting me pay for my box sinse there is standing on it first month free.

As far as I have understanded when I changed from trial to subscription is that I buy the game online and get 1 month free. The first payment is for unlocking the full game wich then comes with 1 month. After that you have to pay each month again.

[kibsword]

I can't see anywhere that its promised about one free month. It says that when you pay the first fee, you will gain access to the mainland with 1 free month included. From then on additional months require more payments.

It is badly worded, but it does clearly say that payment 1 includes the month as well as access to the mainland, it does not say an additional extra month on top of the normal month.

[ambaa]

Ambaa if I follow your logic I would go complain to my shopkeeper for letting me pay for my box sinse there is standing on it first month free.

As far as I have understanded when I changed from trial to subscription is that I buy the game online and get 1 month free. The first payment is for unlocking the full game wich then comes with 1 month. After that you have to pay each month again.

perhapse you dont understand logic then, ie...the game is free to download, you are not, and has been said many times, that you do NOT pay for the game, the exact wording was " when you pay your first month, your 2nd will be free"

you are getting nothing free as stated you would, the excuse now that " the initial payment is for access only" is now being used to get round thier wording.

[ambaa]

perhapse you dont understand logic then, ie...the game is free to download, you are not, and has been said many times, that you do NOT pay for the game, the exact wording was " when you pay your first month, your 2nd will be free"

you are getting nothing free as stated you would, the excuse now that " the initial payment is for access only" is now being used to get round thier wording.

couldnt edit :

btw just made a new trial account on another PC, clicked to sign up, and low and behold, no mention of anything free anymore , in fact most of the paragraph is now missing from what was there before

plus in the e-mail i recieved they have admitted it was misleading, obviously they have decided to remove those statements from the site.

[kibsword]

To my knowledge it has said what it does now for many months.