GMRecon asked me to make sure I was on OpenGL which I already was so I decided to see if I could create a new character and log in. And that worked. Which led the support to believe that my character was stuck. They(GmRecon) asked me to petition a GM from my other toon and see if he could get my main unstuck. I did that and GMRekhan responded. We tried twice with no luck to get my character unstuck. I had to go to work but I decided to email Recon again with an update.
He replied again almost immediately to ask for ingame support when I was on next to see if they could get it. I tried again and this time GMAzarkan (spelling Im not sure but thats close to it) tried and still we could not get it unstuck.... At this point about 2 hours ago I decided to uninstall the game and reinstall figuring maybe just maybe I had a corrupted file or something that was causing the issue. Instant access back into the game with my main.
Now you might ask why I am saying two thumbs up for Nevrax....? Throughout the whole process they were extremely polite, extremely quick and helpful. They might not have figured out the issue and I hope that I never have to use support again but if I must I am confident that I will get a polite quick response. These guys rock. All to often we see posts of the opposite and I think its time that when they do something right the community and maybe their bosses hear about it.
I am a veteran MMO player and I can say with 100% assurance this has been the most pleasurable experience I have had with a technical support team. Kepp up the good work guys, it doesnt go unnoticed.
. Nice to hear that your experience with our customer support was pleasant and that they did try to help you as much as possible.
Well you let me in when I bought the game. And your great PR work and word of mouth on the Vault sold me the game. So far I am totally impressed with Nevrax and the crew you guys have working.