Keep getting this on login

[slaval28]

Access Violation exception generated at 0x653DF1, thread attempts to read at 0x10.
The thread attempted to read from or write to a virtual address for which it does not have the appropriate access.
-------------------------------

Log with no filter:
-------------------------------
2004/10/13 20:14:31 client_ryzom_rd.exe INF 3700 interface_parser.cpp 3264 : 0 seconds for removeAllAnims
2004/10/13 20:14:31 client_ryzom_rd.exe INF 3700 interface_parser.cpp 3233 : 0 seconds for all unlinkAllContainers
2004/10/13 20:14:31 client_ryzom_rd.exe INF 3700 interface_parser.cpp 3238 : 0 seconds for all delete _MasterGroups
2004/10/13 20:14:31 client_ryzom_rd.exe INF 3700 interface_parser.cpp 3267 : 0 seconds for removeAllMasterGroups
2004/10/13 20:14:31 client_ryzom_rd.exe INF 3700 interface_manager.cpp 730 : 0 seconds for removeAll
2004/10/13 20:14:31 client_ryzom_rd.exe INF 3700 interface_manager.cpp 733 : 0 seconds for reset
2004/10/13 20:14:31 client_ryzom_rd.exe INF 3700 interface_manager.cpp 738 : 0 seconds for removeAllLinks
2004/10/13 20:14:31 client_ryzom_rd.exe INF 3700 interface_manager.cpp 741 : 0 seconds for removeNode
2004/10/13 20:14:31 client_ryzom_rd.exe INF 3700 interface_manager.cpp 749 : 0 seconds for uninitActions
2004/10/13 20:14:31 client_ryzom_rd.exe DBG 3700 udp_sock.cpp 174 : LNETL0: Socket 1932 received 9 bytes from peer 38.117.236.142:47851 (38.117.236.142)
2004/10/13 20:14:31 client_ryzom_rd.exe DBG 3700 udp_sock.cpp 174 : LNETL0: Socket 1932 received 9 bytes from peer 38.117.236.142:47851 (38.117.236.142)
2004/10/13 20:14:31 client_ryzom_rd.exe DBG 3700 udp_sock.cpp 174 : LNETL0: Socket 1932 received 9 bytes from peer 38.117.236.142:47851 (38.117.236.142)
2004/10/13 20:14:31 client_ryzom_rd.exe DBG 3700 udp_sock.cpp 174 : LNETL0: Socket 1932 received 9 bytes from peer 38.117.236.142:47851 (38.117.236.142)
2004/10/13 20:14:31 client_ryzom_rd.exe DBG 3700 udp_sock.cpp 174 : LNETL0: Socket 1932 received 9 bytes from peer 38.117.236.142:47851 (38.117.236.142)
2004/10/13 20:14:32 client_ryzom_rd.exe DBG 3700 udp_sock.cpp 174 : LNETL0: Socket 1932 received 9 bytes from peer 38.117.236.142:47851 (38.117.236.142)
2004/10/13 20:14:32 client_ryzom_rd.exe WRN 3700 cdb_branch.cpp 585 : node LOCAL not found
2004/10/13 20:14:32 client_ryzom_rd.exe DBG 3700 udp_sock.cpp 174 : LNETL0: Socket 1932 received 9 bytes from peer 38.117.236.142:47851 (38.117.236.142)
2004/10/13 20:14:32 client_ryzom_rd.exe INF 3700 init_main_loop.cpp 279 : ****** InGame Interface Parsing and Init START ******
2004/10/13 20:14:32 client_ryzom_rd.exe DBG 3700 audio_mixer_user.cpp 1812 : Loading samples bank ui_ingame...
2004/10/13 20:14:32 client_ryzom_rd.exe INF 3700 sample_bank.cpp 252 : Loading sample bank ui_ingame
2004/10/13 20:14:32 client_ryzom_rd.exe WRN 3700 path.cpp 469 : PATH: CPath::lookup(ui_ingame.sample_bank): file not found
2004/10/13 20:14:32 client_ryzom_rd.exe INF 3700 common.cpp 651 : Exception will be launched: Path not found for ui_ingame.sample_bank
2004/10/13 20:14:32 client_ryzom_rd.exe WRN 3700 audio_mixer_user.cpp 1832 : AM: Failed to load the samples: Path not found for ui_ingame.sample_bank
2004/10/13 20:14:33 client_ryzom_rd.exe INF 3700 common.cpp 651 : Exception will be launched: Entity: line 1: error: Document is empty

^

2004/10/13 20:14:33 client_ryzom_rd.exe WRN 3700 interface_parser.cpp 446 : CInterfaceParser: Error while loading the xml interface file save/keys_drahnis.xml, skipping xml parsing : Entity: line 1: error: Document is empty

^

2004/10/13 20:14:33 client_ryzom_rd.exe INF 3700 interface_parser.cpp 818 : the template chat_id was not found
2004/10/13 20:14:33 client_ryzom_rd.exe WRN 3700 interface_parser.cpp 3125 : <CInterfaceParser::createGroupInstance> cannot create instance from template chat_id
2004/10/13 20:14:33 client_ryzom_rd.exe INF 3700 interface_parser.cpp 818 : the template chat_id was not found
2004/10/13 20:14:33 client_ryzom_rd.exe WRN 3700 interface_parser.cpp 3125 : <CInterfaceParser::createGroupInstance> cannot create instance from template chat_id
2004/10/13 20:14:33 client_ryzom_rd.exe INF 3700 interface_parser.cpp 818 : the template chat_id was not found
2004/10/13 20:14:33 client_ryzom_rd.exe WRN 3700 interface_parser.cpp 3125 : <CInterfaceParser::createGroupInstance> cannot create instance from template chat_id
2004/10/13 20:14:33 client_ryzom_rd.exe INF 3700 interface_parser.cpp 818 : the template chat_id was not found
2004/10/13 20:14:33 client_ryzom_rd.exe WRN 3700 interface_parser.cpp 3125 : <CInterfaceParser::createGroupInstance> cannot create instance from template chat_id
2004/10/13 20:14:33 client_ryzom_rd.exe INF 3700 interface_parser.cpp 818 : the template system_info_id was not found
2004/10/13 20:14:33 client_ryzom_rd.exe WRN 3700 interface_parser.cpp 3125 : <CInterfaceParser::createGroupInstance> cannot create instance from template system_info_id
2004/10/13 20:14:33 client_ryzom_rd.exe INF 3700 interface_parser.cpp 818 : the template filtered_chat_id was not found
2004/10/13 20:14:33 client_ryzom_rd.exe WRN 3700 interface_parser.cpp 3125 : <CInterfaceParser::createGroupInstance> cannot create instance from template filtered_chat_id
2004/10/13 20:14:33 client_ryzom_rd.exe INF 3700 interface_parser.cpp 818 : the template chat_id was not found
2004/10/13 20:14:33 client_ryzom_rd.exe WRN 3700 interface_parser.cpp 3125 : <CInterfaceParser::createGroupInstance> cannot create instance from template chat_id
2004/10/13 20:14:33 client_ryzom_rd.exe INF 3700 interface_parser.cpp 818 : the template people_list_container was not found
2004/10/13 20:14:33 client_ryzom_rd.exe WRN 3700 interface_parser.cpp 3125 : <CInterfaceParser::createGroupInstance> cannot create instance from template people_list_container
2004/10/13 20:14:33 client_ryzom_rd.exe WRN 3700 people_list.cpp 59 : <CPeopleList::create> Can't get father group, or bad type
2004/10/13 20:14:33 client_ryzom_rd.exe WRN 3700 people_list.cpp 59 : <CPeopleList::create> Can't get father group, or bad type
2004/10/13 20:14:33 client_ryzom_rd.exe INF 3700 interface_parser.cpp 818 : the template main_chat_group was not found
2004/10/13 20:14:33 client_ryzom_rd.exe WRN 3700 interface_parser.cpp 3125 : <CInterfaceParser::createGroupInstance> cannot create instance from template main_chat_group
2004/10/13 20:14:33 client_ryzom_rd.exe WRN 3700 chat_filter.cpp 95 : Can't add NULL window
2004/10/13 20:14:33 client_ryzom_rd.exe WRN 3700 chat_filter.cpp 95 : Can't add NULL window
2004/10/13 20:14:33 client_ryzom_rd.exe WRN 3700 chat_filter.cpp 95 : Can't add NULL window
2004/10/13 20:14:33 client_ryzom_rd.exe WRN 3700 chat_filter.cpp 95 : Can't add NULL window
2004/10/13 20:14:33 client_ryzom_rd.exe WRN 3700 chat_filter.cpp 95 : Can't add NULL window
2004/10/13 20:14:33 client_ryzom_rd.exe WRN 3700 chat_filter.cpp 95 : Can't add NULL window
-------------------------------
User Crash Callback:
-------------------------------
UserId: 173450
ShardId: 107
No user entity informations
ViewPosition: 0.00 0.00 0.00
Time in game: 3h 33min 10sec
LocalTime: 2004/10/13 20:14:33
ServerTick: 20241175
ConnectState: Connected
LocalAddress: :3587 (192.168.0.2)
Language: English
ClientVersion: 1.0.1.700
PatchVersion: 00011
Client is online
Memory: 562mb/1023mb
Process Virtual Memory: 413mb
NeL Memory: 0b
OS: Microsoft Windows XP Service Pack 2 (Build 2600) (5.1 2600)
Processor: AMD Athlon(tm) XP 3200+ / x86 Family 6 Model 10 Stepping 0 / AuthenticAMD / 2191MHz / 1 Processors found
CPUID: 383fbff
HT: NO
CpuMask: 1
NeL3D: Direct3d / ati2dvag.dll / RADEON 9600 SERIES / \\.\DISPLAY1 / driver version : 6.14.10.6476
3DCard: RADEON 9600 SERIES , version 6.4.7.6
Sound mixer:
Playing sources: 0
Available tracks: 32
Used tracks: 0
Muted sources: 0
Sources waiting for play: 0
HighestPri: 0 / 2
HighPri: 0 / 4
MidPri: 0 / 6
LowPri: 0 / 8
FreeTracks: 32 / 32
Average update time: 0.000069 msec
Average create time: -1.#IND00 msec
Estimated CPU: 0.000531%%
Sound driver:
FMod Driver
3d hw buffers: 63
2d hw buffers: 32
-------------------------------


Just started doing that on login... And I dont get the ability to send a error report like normal crashes.

[amitlu]

Could you run the Ryzom Configuration tool and under the Display settings make sure you're in OpenGL rather than Direct3D or Auto?

Thanks.

-Recon

[slaval28]

Could you run the Ryzom Configuration tool and under the Display settings make sure you're in OpenGL rather than Direct3D or Auto?

Thanks.

-Recon

Thanks... I just checked it. Did todays patch reset that? It set me to auto.

[slaval28]

Hmmm still not working... Ohh well heading off to get ready for wok. Guess I will have to ry tommorrow.

[amitlu]

Hello,
Could you send an email to technical-na@ryzom.com detailing your information?

-Recon

[slaval28]

Already did that before I went to work last night Amitlu.

[slaval28]

I sent them the DXDiag today as they requested,. Hope this gets resoved soon. Thank you again for both the quick response here and through email by either yourself or someone on the team.

Quick responses show me a general concern to get the issue resolved and its reassuring in todays market to see a company who is quick and polite. Hats off to you and your team.