Wont let me cancel account, how do i ?

[smegums]

I am on a free trial and would like to cancel my account to not be billed, but i cannot edit my account or cancel the process of it billing me soon at https://secure.nevrax.com/payment_profile/?language=en

Can somebody tell me how i can cancel my account so i will not be billed?
thanks

[katriell]

https://secure.nevrax.com/payment_profi ... scribe.php
I think.

Remember that your account password is different from your game/forums password.

[kaetemi]

Account Support Forums: http://www.ryzom.com/forum/forumdisplay.php?f=91

[thlau]

Can somebody tell me how i can cancel my account so i will not be billed?
thanks

Did you use the password that you received by eMail to log in?
Your game login password does not work to access the account management pages.

[art3an]

I am on a free trial and would like to cancel my account to not be billed, but i cannot edit my account or cancel the process of it billing me soon at https://secure.nevrax.com/payment_profile/?language=en

Can somebody tell me how i can cancel my account so i will not be billed?
thanks

I'm affraid you might be stuck here as the rest of us. Personally, I've tried to cancel my account since October last year, but, apparently, with no success so far. :/

[kaetemi]

I'm affraid you might be stuck here as the rest of us. Personally, I've tried to cancel my account since October last year, but, apparently, with no success so far. :/

lol, you make it sound like everyone is trying to unsubscribe

maybe you should talk a bit to someone on the support chat

[shadowweb]

If you are still having problems please mail billing-ee@ryzom.com.

Shadowwe

[pr0ger]

Nah, no worries about cancelling sub : afaik the nevrax's chapter-11-like financial observation period will end this month, then nevrax will have to pay all its debts...
I'm not *that* confident it could yet, so your account will be cancelled "by the way"
(*cough* altough I dont want my sub to auto-cancel... )


EDIT: I was a bit concerned and made some research on the web... I just read that the french courts have renewed Nevrax's observation period... and also about a reorganization. Is that true? Any infos?

[amitst]

yeah.. to anyone else reading this thread, unsuscribing is a simple process, and even during regular billing, they email you 3 days in advance to let you know that you will be billed

[Xavier Antoviaque]

EDIT: I was a bit concerned and made some research on the web... I just read that the french courts have renewed Nevrax's observation period... and also about a reorganization. Is that true? Any infos?

Yes, the french court has renewed our observation period, and that's of course a good news, because it means we are going on. The evolution since the beginning of the year was positive enough for our shareholders to envision a future for Ryzom, and for the court to follow.

However at the end of our observation period we need to reach break even, and even though we've made some progress, we are not there yet. That's why we are undertaking another reorganization, and some positions are suppressed, to lower our costs and keep Nevrax alive. This reorganization includes the departure of David Cohen (Creative Director), as well as some other Nevrax managers / pioneers.

Of course it wasn't an easy decision. David and some others actually volunteered, because they want Ryzom to live long and become successful. These measures to attain our goal only makes our determination stronger. In any case, they won't be far away. We are a big family, and those who leave are always there to help us and give us advice when needed. They also are the first ones to show up at our famous staff parties.

This Nevrax spirit is what kept us alive and motivated all these years, and it will take more than that to make it stop. Everyone is willing to make the necessary efforts to keep the same development rate and support quality until we can grow up in numbers again. We have the outposts coming, the PvE content, and of course the Ring for Q1 2006, so we'll have a lot to do and play.

Of course, all this wouldn't and will not be possible without your support - you keep our determination alive. And, hopefully, together we'll give Ryzom the success it deserves.

--
Xavier.