[FAQ] CeB: Live Chat Support Tool

[lawrence]

Here's some basic guidelines on where to download our live chat support tool and how to use it.

We would like to remind you all of the opportunity to use our live support chat tool "CeB".

The tool can be downloaded here: http://chat.ryzom.com/ceb_ryzom_setup.exe

In addition to our in-game support system, CeB is a great place to get help with technical problems, and naturally you can chat with other players while servers are down for maintenance or being patched.

Our Customer Support Representative (CSR) team are present in the chat and will be glad to help you with any questions or problems you may have.

In order to install CeB, just download the installer from the address above and run it. It will automatically configure itself to connect to the correct channel, depending on the language you select on installation. This means you should select "English" if you play on Arispotle.

To start the program simply select it from your start menu, or double-click ceb.exe in the folder you installed it to. The chat program will load up and automatically connect to the server. Upon the first login, you will have to type in your Ryzom username and password (case-sensitive).

The list of users on the right hand side of the window shows who is currently connected to the chat. You will notice some of these users have coloured names - this denotes their CSR rank, which can be seen by hovering your mouse over the names.

CeB is extremely customisable; go into the "Edit" menu and select "General Settings..." to see the full range of options.

You can toggle your away mode by typing ".away". The users who have a greyed out dot next to their name instead of a green one are users who are away.

You can retrieve the complete list of commands by typing ".help commands".

If you are still using the old klients 1.33, we suggest you upgrade to CeB to enjoy the new features and bug fixes.