Losing Connection!

[tendeep]

I keep losing connection to the server about every 10 minutes. I hear maybe an issue with routers, but no official response yet.

Please help if you can

[lawrence]

Please contact our customer support, either using the in-game support tool, the official support live chat, or your community's technical-help forums.

This forum is intended for guests. We cannot provide customer service for subscribers through this forum.

[larsa]

Check the technical support forum: http://www.ryzom.com/forum/showthread.php?t=631

[rugster]

People say i've lost my connection as well...but thats another story, i hope your problem is sorted soon.

[jmaynus]

From those using Linksys routers here's the info taken from the Tech Forums. You may thank vguerin for this.

How to do it:
1. Go to http://192.168.1.1 in your web browser
2. User name is usually blank, but the password is whatever you set it to be (I believe it is admin by default)
3. Click on the ‘Advanced’ tab
4. Click on the ‘Forwarding’ tab
5. At the bottom, there is a button for ‘Port Triggering’. Click that to open the port triggering form.
6. On that form, enter whatever you want for ‘Application’ (I used Ryzom).
7. On that same line, for ‘Trigger Port Range’ enter 47851 for both of those boxes
8. Again, same line, under the ‘Incoming Port Range’ enter 1000 and 3000 in those boxes
9. Click ‘Apply’, and then close your web browser.

NOTES:
If you have been running your computer a while, or have played Ryzom or other games/network programs since you have turned on your computer, you might need to restart your computer before you play Ryzom. Also, if it worked earlier, then suddenly disconnects you, restart your computer before starting Ryzom again.