Help please there gonna charge me money!!!

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rydair
Posts: 1
Joined: Sun Sep 04, 2005 11:07 pm

Help please there gonna charge me money!!!

Post by rydair »

Ok i downloaded the trial a few weeks ago and decided that I would not be playing the game past that so i uninstaled it. I just got back from a week long vacation about 2 hours ago and found an e-mail thanking me for subscribing blah blah blah and that the amount would be debited in three days. So naturally im trying despratly to unsubscribe but i cant get into my account managment! It says that i have an invalid account even though in the email it said, your acount name: #####, and that is the name i typed in. I tried my old password and I got a new password sent to me but nothing is working! Please help me please please please I AM NOT PAYING FOR THIS!!!

Another quik question...when they say that the amount will be debited in three days what does that mean exactly? do i still have a chance to unsubscribe???
blaah
Posts: 1333
Joined: Tue Dec 14, 2004 7:43 am

Re: Help please there gonna charge me money!!!

Post by blaah »

rydair wrote:Another quik question...when they say that the amount will be debited in three days what does that mean exactly? do i still have a chance to unsubscribe???
try this email: billing-ee@ryzom.com
and/or klients: http://ryzom.com/data/Klient/chat.players.ee.zip

dont worry. they will pay back your money even if it is taken from your bank account (i think there was one case like this)

about account page not working... ask in klients (live support team is there)
Zerlin
Posts: 514
Joined: Thu Sep 16, 2004 10:00 am

Re: Help please there gonna charge me money!!!

Post by Zerlin »

As long as you unsubscribe before the deadline then you are fine.

If you cannot see the page then flush your browser cache and try again. Or maybe try another browser. You may also want to make sure that your system is clean of spyware, that sometimes will cause problems.
Zerlin

GameMaster
Arispotle & Cho
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