Trial unsubscription

[ozymand]

I have completely failed to make the trial work in any way and would like to cancel it to avoid paying for it. But I haven't recieved an activation mail with my password, and all mail i send to billing-ee@ryzom.com gets bounced. I just really wont pay 25 E for a game i have never played and will not be able to.

[Zerlin]

Have you gone into your Profile Account Management and tried to unsubscribe? You may have to delete the cached files in your browser to see all the links.

[ozymand]

I can't, because I never recieved any email with my password, and I have tried the forgotten password button but i never recieve anything

[Zerlin]

I can't, because I never recieved any email with my password, and I have tried the forgotten password button but i never recieve anything

Chances are that the mail is in your Junk or Spam folder. If not, then I would say you must have entered the wrong email address. If the mail is not there then email billing-ee@ryzom.com to get things straightened out.

[ozymand]

Chances are that the mail is in your Junk or Spam folder. If not, then I would say you must have entered the wrong email address. If the mail is not there then email billing-ee@ryzom.com to get things straightened out.

I am quite sure I entered the right email adress, I have tried a bunch of times. And as I said all my email to billing-ee@ryzom.com gets bounced. I dont know if its a problem with my email provider, but I don't think so because there is no problems with any other adresses

[cygnus]

All my invoice reciepts etc come from support-ee@ryzom.com maybe give that address a try

[ozymand]

Thanks, I will. Only now I HAVE been charged money for a game i never played and have uninstalled. I'm getting pretty pissed off at this.

[ozymand]

And of course, NOW the forgotten password thing works. Argh!

[mmatto]

You should contact your credit card company and block the transfer of money as merchandise was not delivered.

[ozymand]

I just did and I don't think I have valid argumentation to prove I haven't recieved the product, and it is not just me who is a screw-up that can't type my email adress right. I have written to the support adress you gave me and have recieved a place in the line waiting for help.
I don't know, maybe I should just download the game again anf try and see if I can play it just this month, to get something for my money.