in response to Q&A - 2005-04-12 - Xavier

[sasaj]

When your ticket/bug is fixed by a patch, sure. When it isn't, you have no idea what's happened to it, it's current status, whether it's being worked on, or whether it's even recognised as a bug.

True. You have no idea whats the status.

I'm not sure about how can back-communication work. Scenarios:
1.- Guides and GM's need to contact you ingame about your ticket and tell you about status. If you are not happy about it, i see one long conversation comming. Do you like to get an tell ingame when you are buzy with something? I don't. Do they have time to speek with everybody who have send an bug or sugestion? Don't think so.
2.- Ticket system on web-server. There was one in first OB. Player send ticket, get an e-mail from nevrax with ticket number and URL of ticket system. In OB was no posible to log in there and see status. Some ppl don't like to get those auto-reply e-mails. I prefer to speek with SGM, GM or guide (last one are in most cases never sure is your ticket a bug or not). Do they have time to setup some bug tracking system like a bugzilla,trac or simular, like that database with ryzom one to allow us to login and see the bugs and manage that system? Again, don't think so.

Big problem here are people. i prefer to have no idea about status of my bug report and send it again later, then to see forum flaming like a "they said my bug is not a bug, they don't care about us, i'm leaving, Nevrax care less about players then Sony, devs have too big ego,...".

[mboeing]

I think all we really want is a known bug list somewhere. (which is updated regularly) If there is a classification with the priority of fixing those issues even better. Nobody is asking for a publicly available full scale problem tracking system.

I have never seen any sense in the suggestion tickets as the forums seem so much more suitable for things like that.

[vutescu]

I think all we really want is a known bug list somewhere. (which is updated regularly) If there is a classification with the priority of fixing those issues even better. Nobody is asking for a publicly available full scale problem tracking system.

Agreed! This should the best option available.
In this way the probability of posting bugs already ticketed will drop. There are only 2 drawbacks:
1. About 5% from players are reading the forums
2. The list would be huge and most peeps will lose pacience searching in it to see if they are posting was already noticed.

And another thing, correct me if i'm wrong. I heard that the importance of a bug is defined by the number of tickets / complains send about it. I don't remember what guide let me to understand that, maybe my bad english had tricked me again. Anyway, in that case a list of bugs will not serve well.

[cadykd]

And another thing, correct me if i'm wrong. I heard that the importance of a bug is defined by the number of tickets / complains send about it. I don't remember what guide let me to understand that, maybe my bad english had tricked me again. Anyway, in that case a list of bugs will not serve well.

Thats why we want to be able to add a 'vote' to those we already see. That way the people recieving the bug reports dont have to count the number of different people sent in similar bug reports, they just see a huge number of people that ALL agree that this one bug report is what they are having trouble with.

With the list, the more people look at it and add their votes, the fewer actual items will be on the list because there shouldnt(*note* shouldnt, not wont) be repeats of the same or very similar reports.

[ozric]

I think all we really want is a known bug list somewhere. (which is updated regularly) If there is a classification with the priority of fixing those issues even better. Nobody is asking for a publicly available full scale problem tracking system.

One reason why we may not ever get this bug list, some of the bugs may lead to exploits etc which the devs certainly wouldnt want to highlight.
(this is an answer i got in Beta from a CSR, when the same thing was suggested then)

[vutescu]

some of the bugs may lead to exploits etc which the devs certainly wouldnt want to highlight

*gasps in astonishment*
And rather than correct the bugs they preffer to see us fighting / arguing in forums pros and against?

[ozric]

*gasps in astonishment*
And rather than correct the bugs they preffer to see us fighting / arguing in forums pros and against?

Correcting the bugs has nothing to do with publishing a list of them.
I also siad that we may not get the list, not that we definately wont.

[ilthor]

*gasps in astonishment*
And rather than correct the bugs they preffer to see us fighting / arguing in forums pros and against?

Nah, i for one would like more cliffing....


HU?