CSR HELP REQUIRED? - ALREADY EMAILED?

[lorgerol]

I have submitted an out-game ticket at 1 AM Mon 27th Sep. The ticket says it is due at 1 Am Tue 28th Sep. It is now 12pm 29th Sep, and there is still no response to it whatsoever. The Priority still says Unassigned. Any ideas on this?

[geneseto]

Hello,

I just logged in today to the game and noted that my character is no longer present. I did not delete the character. Please let me know how to go about restoring the missing character.

Thanks.
Thomas