Missing Items :(

[gddss]

Two nights ago I finally made it to a third port in PR with some help from a friend. This was done after hours of trial and error. I died over and over again and maxed my DP to 1.88 mil. But this was all worth it. I was so ecstatic I had gotten the port and proceeded to pull up these marvelous mats. When I had my bag as full as I could get it, I ported as quick as I could to my packer so I could begin to craft beautiful armor with what I had found. I managed to make some Q70 heavy MQ pants, sleeves, boot and Q70 heavy HQ vest and they all turned out to be white with some nice stats. I was so excited about this I tried it on and it was so lovely I told my friend he had to come see it right away. He ported in and was astonished and asked if he could try it on. I said sure np and handed it over to him to see what it looked like on him. When we were done playing around modeling this new armor, he handed it over to me right after the message came that the server was going down. He gave me all 4 items and not long after I clicked accept, the server went down. The next day I logged on and to my horror all of the beautiful armor was gone!! Gone!! So I saw my friend online and told him what had happened and asked if he could check his bags to see if he still had them because maybe it just wasn't saved that he had given them to me. He looked in his bags and sure enough found pieces, BUT only 2 of them. He was as positive as I that he had given me back all 4 but yet here were only 2 of the pieces. I even tried logging off and back on again to see if they showed up but was to no avail. So at that point I sent in a report under the subtitle 'missing items' and a short while later I received a reply. I was told by a GM "Sorry, we don't reimburse missing items. Thanks. " Needless to say after going through what I did to get these items and make them, I was upset and replied. He didn't answer me so I sent another tell letting him know how upset I was and found that not only did he not respond to me, but had logged off.

I am very upset, discouraged and let down by these actions and their policy. GM's have always been very quick about answering and solving problems, but of late I am finding that though they respond quick, it's of no point as things do not get fixed quickly if at all anymore. What is the point of even having a category to report on for missing items if they don't even reimburse? I don't know the technical issues of doing this but I know they can do it and their refusal to do so is simply ridiculous. We are paying customers and should not have to go through hours of trying to accomplish something and lose it due to an error in their system and be told basically tough too bad. I have always been a HUGE supporter of this game and have even brought a number of people over from EQ not to mention my Mom and I have 3 accounts between us. I am finding this more and more difficult to recommend this game when such things happen. As sad as it is to say because I love this game, due to the issues and problems as of late and the lack of enthusiasm to fix them, I can say if this doesn't change, I will be looking at other games to play as they come out. I can't imagine I would be the only one if this kind of attitude is going to continue towards their customers. This would be such a shame because this game has so much to offer if things are taken care of as they should be.

I have also found that I have been missing TP tickets it seems and at first thought it my fault for maybe not remembering to buy them until a third one came up missing and speaking to another who was having the same problem and thought it was he, too, until I mentioned I was having the same problem as he. I had thought to report this, however, after this fiasco with my missing armor, I feel I shouldn't even bother as it will do no good. That's just sad. So much for Nevrax listening to people.

[lootking]

unfortunately this is the nature of mmorpg's and the way client data is saved.

you were unlucky in that you did the trade and were saved after your items were passed.

your friend was saved apparently right in the middle of accepting the trade, hence having only 2 of the 4 items


there is nothing that would fix this except a rollback. rollbacks upset more players than they help and are generally only used in the most extreme of problem situations

just bad luck lexi, sorry

on a bright note, you can indeed go get more mats, and craft more of that beautiful armor

oh, and about the missing tickets. yup, same thing, your last save was after you tp'ed, but before you purchased the ticket, hence no ticket

i have all 7 umbra tickets and all 4 respawn points, i can help you get back to a lost ticket in there if the need ever arises.

meestor

[gddss]

unfortunately this is the nature of mmorpg's and the way client data is saved.

you were unlucky in that you did the trade and were saved after your items were passed.

your friend was saved apparently right in the middle of accepting the trade, hence having only 2 of the 4 items


there is nothing that would fix this except a rollback. rollbacks upset more players than they help and are generally only used in the most extreme of problem situations

just bad luck lexi, sorry

on a bright note, you can indeed go get more mats, and craft more of that beautiful armor

Actually, not for all which is why I find this part so disappointing when they've done so well in so many other aspects of this game. I lost items on 2 occasions while playing EQ and on both counts the items were returned to me. And yes I can make more, but this was my first so was very dissapointing, and making more is besides the point. And they shouldn't have an area to report it if they aren't even willing to fix it.

oh, and about the missing tickets. yup, same thing, your last save was after you tp'ed, but before you purchased the ticket, hence no ticket

i have all 7 umbra tickets and all 4 respawn points, i can help you get back to a lost ticket in there if the need ever arises.

meestor

Something just not right about that. Maybe they need to save more often or maybe every time you make some sort of transaction like this or something, I dunno.. but out of all the games I have played I have never had to worry about when I log on next time if I was going to be missing something. We work hard to get those tickets and spend our money and time on them. This isn't something that should just be accepted. This game is so wonderful in so many ways. I believe if they can do what they have with the good aspects of this game they can certainly be creative enough to come up with a solution to this. As for help getting missing tickets, thank you, I will keep that in mind and I appreciate the offer.

[sathla]

No rollbacks please, I had to suffer through them multiple times back in the day when I played Asheron's Call 2. Rollbacks in general are evil

As for the GM's not being able to reimburse items, it's been a consistent policy for all MMO's as far as I know. I think the reason is that some people who claim to have lost something are not being honest at all and are just trying to get free stuff instead of working for it. Then again I could be wrong about that O_O

I've had a few missing item issues come up myself, I lost most of a whole set of armor after trying to move it from my packer to my bag. Also I've lost a few hundred thousand worth of mats doing the same thing. This is where your guild mates come in handy though or at least in my case they helped me out.

Ask your friends/guild mates and I'm sure at least one will help you get back on track.

[gddss]

No rollbacks please, I had to suffer through them multiple times back in the day when I played Asheron's Call 2. Rollbacks in general are evil

As for the GM's not being able to reimburse items, it's been a consistent policy for all MMO's as far as I know. I think the reason is that some people who claim to have lost something are not being honest at all and are just trying to get free stuff instead of working for it. Then again I could be wrong about that O_O

I've had a few missing item issues come up myself, I lost most of a whole set of armor after trying to move it from my packer to my bag. Also I've lost a few hundred thousand worth of mats doing the same thing. This is where your guild mates come in handy though or at least in my case they helped me out.

Ask your friends/guild mates and I'm sure at least one will help you get back on track.

I am not asking for roll backs, simply for my items back. Regardless of what 'most' MMO's do, as I said, I know it's possible to do with out roll backs because I received items back while playing EQ. As for people lying, first there's nothing I can do about that and shouldn't have to suffer because of them, second they can track the data. When getting items back in EQ it did take some time because they did go back and look at the data. As for guild mates supplying me with lost mats or something, that's besides the point. I can get back on track just fine, thank you for your concern I know you are trying to look on the bright side, but that's not the point and noone should have to replace those items but the GM's. That would be like saying at your job, here is your paycheck we know you've worked 40 hard hours for and all of the sudden the ink runs down the check and becomes smudged and your boss says, oops, sorry we used a bad ink, it's our fault but sorry it's not our policy to replace it, you'll have to work another 40 hours to get another one. It should not be our problem dealing with a being dealt punishment for bugs and problems we have no control over.

[lootking]

lexi, your analogy is apples to oranges. a real life 40 hour paycheck is one thing, a suit of armor in ryzom, well thats not nearly the same thing.

i agree 100% it sucks when a game bug / design flaw screws you over. but, weigh the good against the bad. its never gonna be a perfect game (there isnt one out there), and let the issue go if you can. it is after all just one suit of armor

i wasted 3 mounts in one afternoon just goofing off, because i know, there is lots more where that came from.

you keep saying how eq gave you your items back, but this isnt eq, its ryzom, and they have said since day one that they dont give lost items back afaik

just trying to offer perspective....

[gddss]

lexi, your analogy is apples to oranges. a real life 40 hour paycheck is one thing, a suit of armor in ryzom, well thats not nearly the same thing.

i agree 100% it sucks when a game bug / design flaw screws you over. but, weigh the good against the bad. its never gonna be a perfect game (there isnt one out there), and let the issue go if you can. it is after all just one suit of armor

i wasted 3 mounts in one afternoon just goofing off, because i know, there is lots more where that came from.

you keep saying how eq gave you your items back, but this isnt eq, its ryzom, and they have said since day one that they dont give lost items back afaik

just trying to offer perspective....

It's not apples to oranges, it's the point that we've worked hard for something and due to something that's not our fault we are told too bad, work for it again. I realize this is not EQ but you yourself mentioned other MMO's. I really do not see where another perspective is needed, it doesn't change that we are screwed because of things that are not our fault. Regardless of what they have said since day one (which I have never had to deal with till now) it's still not right and as I pointed out, with this being their policy why do they even bother having a section where you can report missing items in game? But then I think you miss my point in this post. Though I appreciate what you are trying to do, there's no need to debate this matter or to try to give me perspective. I realize I am not going to get my stuff back and am not trying to, but what I am doing is stating that I think the policy is just wrong and contradictory.

[plarfman]

It's not apples to oranges, it's the point that we've worked hard for something and due to something that's not our fault we are told too bad, work for it again. I realize this is not EQ but you yourself mentioned other MMO's. I really do not see where another perspective is needed, it doesn't change that we are screwed because of things that are not our fault. Regardless of what they have said since day one (which I have never had to deal with till now) it's still not right and as I pointed out, with this being their policy why do they even bother having a section where you can report missing items in game? But then I think you miss my point in this post. Though I appreciate what you are trying to do, there's no need to debate this matter or to try to give me perspective. I realize I am not going to get my stuff back and am not trying to, but what I am doing is stating that I think the policy is just wrong and contradictory.

There is nothing wrong with there policy of not giving you somthing you lost. It happens to us all and remeber this is just a game not real life there is always tommorow or the next day. When you begin playing this game you accept the rules ryzoms creators laid down so your complaining is rather empty. The good news is we have a very helpful group of players and Im sure you will get back what you lost in a a day or two of asking for help.

[gddss]

There is nothing wrong with there policy of not giving you somthing you lost. It happens to us all and remeber this is just a game not real life there is always tommorow or the next day. When you begin playing this game you accept the rules ryzoms creators laid down so your complaining is rather empty. The good news is we have a very helpful group of players and Im sure you will get back what you lost in a a day or two of asking for help.

That is your opinion and you are more than welcome to it. I personally along with many others find that it is wrong. Regardless of this being a game, it is real life time spent on it. And again, this isn't about other players replacing items, and again as I stated twice already, why have this on the menu to report missing items if they do not do this. As for my complaining being empty, that's rather insulting and belittling of you to say. My opinion counts whether you like it or not and insulting someone is not called for. One of the biggest things that has been said about this game is that the GM's actually listen to people, which is why I made this post, not for people to come on here and tell me just to accept it and debate about it. I do not need advice on how to look at this nor do I need to be told the rules. I am simply voicing that I do not like this policy and hope that something is done about it.

[lootking]

actually you voiced that youre "very upset" by this, and that is the reason i offered you perspective in the first place.