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Re: Can I get a straight answer from a mod pls
Posted: Sat Sep 25, 2004 11:11 pm
by vguerin
If that other post doesn't help you, follow the guidance listed here:
cerest wrote:Hello everyone,
If you're finding it hard to get email support you can now go to
technical-na@ryzom.com for any technical problems you're finding.
For any billing inquiries you can go to
billing-na@ryzom.com and they'll be happy to help you.
DoubleTap
Ultimate Harvesting Guide
Melinoe - Atys Harvesters
http://ryzom.twazz.net/
Re: Can I get a straight answer from a mod pls
Posted: Sat Sep 25, 2004 11:13 pm
by Satchi
Unregistered wrote:I am having no luck at all getting past the Verified by Visa steps in account creation. The page where I submit times out everytime...my VbV account manager notes that I have been billed....the Ryzom acct. management page says "in progress" and I get an error 53 message every time I try to log in.
Can I get some straight feedback on what is happening and how I can complete my account registration?
Please contact billing support asap, so they can get this resoved for you.
Email addresses for billing support follow. (na=North American, ee= European English, fr=French, de=German)
billing-na@ryzom.com
billing-fr@ryzom.com
billing-ee@ryzom.com
billing-de@ryzom.com
Sorry you are experiencing trouble with this but if you mail the billing guys, they should be able to sort it out.
thanks,