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I had to unsubscribe my account ... but there's no option to resubscribe?!
Posted: Thu Sep 23, 2004 5:17 pm
by aelvana
Due to my web browser crashing during credit card registration, I had to unsubscribe, thinking I could simply resubscribe and type my credit card info in again ... but there's NO link or option whatsoever while editing my account!
I have a CD key that I paid $45 for that is currently useless ... where is the option to resubscribe once I've cancelled my account?
Re: I had to unsubscribe my account ... but there's no option to resubscribe?!
Posted: Thu Sep 23, 2004 6:25 pm
by cerest
aelvana wrote:Due to my web browser crashing during credit card registration, I had to unsubscribe, thinking I could simply resubscribe and type my credit card info in again ... but there's NO link or option whatsoever while editing my account!
I have a CD key that I paid $45 for that is currently useless ... where is the option to resubscribe once I've cancelled my account?
Hi Aelvana,
I'm working on getting you the solution to this big problem. Hang tight, I'll try to get back to you ASAP.
Re: I had to unsubscribe my account ... but there's no option to resubscribe?!
Posted: Thu Sep 23, 2004 6:47 pm
by cerest
cerest wrote:Hi Aelvana,
I'm working on getting you the solution to this big problem. Hang tight, I'll try to get back to you ASAP.
OK. Nevrax is aware of the problem and are working on the Subscribe button that is missing right now, which will enable you to start over. They should have it up by tomorrow.
Re: I had to unsubscribe my account ... but there's no option to resubscribe?!
Posted: Thu Sep 23, 2004 6:48 pm
by aelvana
OK, got my answer if anyone else needs it, tech support in the live chat was absolutely great
It's a simple matter of a missing resubscribe link. If you can get into the game, you got far enough to activate your free month, and are riding on that now. If you're in, play and don't worry -- just keep checking for a resubscribe link over the next couple days.